
Proactive Talent Pipeline
1 week ago
Position: Manager Strategic Sales & Services
Reporting to: Regional Business Head - Corporate Sales & Services
Job Type: Permanent
Job Purpose:
- Establish, maintain and develop company's presence in the SME corporate sector to generate new business and retaining the existing SME corporate clients by providing exclusive customer service to gain customer satisfaction. To manage BDEs and looking after SME sales.
Job Responsibilities:
- Seek new business ventures; identifying competitive edge and developing customized solutions for SME Corporate Sector.
- Bring revenue generating customers onboard. Generate more sales from the existing clients and ensuring the client retention by providing quality customer services.
- Provide required documentation for Customer Waiver Evaluation as per approved C&C policy.
- Selling and achieving set targets of Postpaid, Enterprise Solution and VAS.
New Business Development:
- Meet monthly sales targets as approved by Management.
- Explore and drive new growth venues through existing client base.
- Timely identification of problems and duly managing customer service establishments that lead to new referrals and fresh activation.
Revenues:
- Revenue assurance as per management assigned targets.
- Take steps to enhance the existing clientage revenue as well as from prospective clients.
Customer Retention/ Churn:
- To make a regular track of SME corporate activation/disconnections and the reason for the above.
- Formulate strategies and tactics for customer retention and prevention of churn to other competitors, taking necessary action to resolve services, billing, or any other issues that may cause customer dissatisfaction.
Eligibility Criteria (Education, Knowledge, Experience and Skills):
Education:
- Minimum Bachelor's degree; Master's Degree will be preferred.
Work Experience:
- 3 to 5 years.
Skills – Generic:
- Team Player
- Presentation Skills
- Written and Oral Communication
Skills – Job Specific:
- Interpersonal Relationship Building
- Negotiation
- Leadership
- Client Relationship
- Business Development Skills
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales
Industries: Telecommunications
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