Manager After-sales Service

3 weeks ago


Lahore, Punjab, Pakistan Talent Splendor Full time

Talent Splendor specializes in connecting top-tier talent with industry-leading opportunities. We have been entrusted with sourcing a dynamic and experienced Manager After-Sales Service to lead our client's service operations in the dairy machinery sector.

The ideal candidate will be responsible for ensuring exceptional customer support, efficient service delivery, and long-term client satisfaction, thereby strengthening the company's reputation.

Key Responsibilities:

Lead After-Sales Service Department: Oversee equipment commissioning, operations, and customer service to ensure seamless execution.
Service Strategy Development: Develop and implement service improvement strategies to enhance efficiency and customer retention.
Team Management & Training: Train and manage service teams to maintain high performance and technical proficiency.
Customer Complaint Resolution: Address and resolve customer issues while ensuring compliance with company standards.
Service Performance Monitoring: Analyze service metrics to drive continuous process improvement.
Client Relationship Management: Maintain strong customer relationships to promote repeat business and brand loyalty.
Cross-Team Collaboration: Work with sales and manufacturing teams to provide technical insights and customer feedback.

Requirements:

Bachelor's degree in Mechatronics, Electrical, or Electronics Engineering.
4-5 years of experience in Operations, Maintenance, or After-Sales Service, preferably in the machinery or manufacturing industry.
Strong customer service and communication skills.
Experience in managing after-sales service operations.
Ability to resolve customer inquiries and complaints efficiently.
Team management and coordination skills.
Knowledge of service improvement strategies.
Excellent organizational and problem-solving abilities.

Why Join Us?

Competitive salary (PKR 140,000 – 150,000) with a comprehensive benefits package.
Work in a leading company within the dairy machinery sector.
Opportunity to lead and drive strategic improvements in after-sales service operations.
Professional growth and leadership opportunities in a fast-paced industry.

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Talent Splendor Full time

    Company Description - We don't just fill positions; we build futures.At Talent Splendor, we specialize in connecting exceptional talent with extraordinary opportunities. As a trusted partner in executive search, we are committed to identifying individuals who not only meet the technical requirements of a role but also align with the organization's culture...

  • After Sales Manager

    2 weeks ago


    Lahore, Punjab, Pakistan Buksh Group Full time

    This role is to maintain and improve the Buksh Motors Market Image. This involves the development and implementation of after sales plans. It also involves improving the effectiveness of all after sale customer service activities of the whole Region.Principle Accountabilities:Forecast goals and objectives for after sale department and strive to meet...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Key Responsibilities:Maintain and enhance the market image of a renowned motor company.Develop and implement effective after-sales plans to drive customer satisfaction.Lead customer service activities across the region, ensuring exceptional service delivery.Establish goals and objectives for the after-sales department.This role involves fostering...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    After-Sales Support ManagerThe After-Sales Support Manager plays a crucial role in ensuring customer satisfaction by providing responsive, effective, and efficient service solutions.Main Responsibilities:Develop and maintain strong relationships with customers, dealers, and internal teams to resolve issues promptly.Implement processes to optimize service...


  • Lahore, Punjab, Pakistan SAT Full time

    We are seeking an After Sales Executive to manage post-sale operations and ensure a seamless customer experience. The ideal candidate will bring strong communication skills, a problem-solving mindset, and a customer-first attitude to build trust and long-term relationships.ResponsibilitiesHandle post-sale communication with customers.Provide accurate updates...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job OverviewAs Assistant Manager Services, you will be responsible for the smooth operation of after-sales services & support regarding installation, testing, commissioning, and troubleshooting of Generators both electrically and mechanically.You will provide timely after-sales services and support to corporate and individual clients for minimizing customer...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Key ResponsibilitiesDevelop and maintain closer relationships with clients for increasing service revenue through maintenance contracts and sales of spare parts.Ensure that all after-sales services are provided in a timely and efficient manner.


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Generator Service Delivery ManagerThis role involves ensuring the effective delivery of After Sales Service & Support related to installation, testing, commissioning, and troubleshooting of generators electrically.Providing timely after-sales services and support to corporate and individual clients to minimize customer complaints.Responsibilities:To manage...


  • Lahore, Punjab, Pakistan Hireright Full time

    Responsible for smooth operation of After Sales Service & Support regarding installation, testing, commissioning, and troubleshooting of generators electrically.Provide timely after-sales services and support to corporate and individual clients for minimizing customer complaints.Develop and maintain closer relationships with clients to increase service...


  • Lahore, Punjab, Pakistan Hireright Full time

    Responsible for the smooth operation of after-sales services & support regarding installation, testing, commissioning, and troubleshooting of Generators both electrically and mechanically. Provide timely after-sales services and support to corporate and individual clients for minimizing customer complaints.Develop and maintain closer relationships with...