Manager After Sales Services

2 weeks ago

Lahore, Punjab, Pakistan Talent Splendor Full time

Company Description - We don't just fill positions; we build futures.

At Talent Splendor, we specialize in connecting exceptional talent with extraordinary opportunities. As a trusted partner in executive search, we are committed to identifying individuals who not only meet the technical requirements of a role but also align with the organization's culture and vision.

For this position, we have been entrusted with the responsibility of sourcing a dynamic professional who embodies excellence, innovation, and a passion for driving impactful results.

Our approach is built on thorough research, strategic networking, and a deep understanding of both our client's needs and the candidate's potential.

We take pride in matching top-tier talent with roles that empower them to thrive, contribute, and make meaningful contributions.

Role Description - (Please Read the Full Description Before Submitting Application)

We are seeking a dynamic and experienced Manager After Sales Service to lead our client's service operations in Lahore. The ideal candidate will ensure exceptional customer support, efficient service delivery, and long-term client satisfaction, strengthening the company's reputation in the dairy machinery sector.

Key Responsibilities:

  • Head the After-Sales Service Department, ensuring seamless Commissioning of Equipment, operations and excellent customer experience.
  • Develop and implement strategies to enhance service efficiency and customer retention.
  • Manage and train service teams to maintain high performance and technical proficiency.
  • Address and resolve customer complaints effectively while ensuring compliance with company standards.
  • Monitor and analyze service metrics to drive continuous improvement.
  • Maintain strong client relationships to promote repeat business and brand loyalty.
  • Collaborate with the sales and manufacturing teams to provide technical insights and customer feedback.

Qualifications

  • Bachelor's degree in Mechatronics/Electrical/Electronics Engineering or a related field.
  • 4-5 years of experience in Operations/Maintenance or after-sales service, preferably within the machinery or manufacturing industry.
  • Strong customer service and communication skills
  • Experience in managing after-sales service operations
  • Ability to resolve customer inquiries and complaints efficiently
  • Team management and coordination skills
  • Knowledge of service improvement strategies
  • Excellent organizational and problem-solving abilities

Salary & Benefits

  • A generous Salary in the bracket of 140,000 to 150,000 coupled with the standard benefits package.

Applications:

  • Interested candidates may also share CV with current salary at career@talentsplendor.com at earliest.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • Human Resources Services
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