Customer Support Specialist

7 days ago


Islamabad, Islamabad, Pakistan Irco Full time
Job Responsibilities
  • Advise, manage, recommend, and implement all additions, moves, and changes for mobile services, including:
  • New connections and upgrades
  • SIM replacements
  • Transfer of ownerships
  • Problem-solving connectivity issues with customers' mobile services, involving liaison with sales personnel and customers
  • Ensure all changes to clients' contract details are updated daily with accurate information
  • Maintain the database with up-to-date and accurate information
  • Complete all relevant documentation following company procedures
  • Prepare a summary activity report every Monday afternoon
Job Specification
  • Excellent customer service skills
  • Fluent English speaking ability with confidence, capable of communicating with Australian, British, American, or neutral accent customers
  • Experience in telecom customer service and understanding of telecom terminologies
  • Proficiency in IT and computer skills; experience with inbound and outbound calls
  • Strong written communication skills; experience in international call centers or telecom industry
  • Strong interpersonal, problem-solving, and communication skills

Location: Information Technology and Services - Islamabad, Pakistan

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