
Customer Support Specialist
7 days ago
- Advise, manage, recommend, and implement all additions, moves, and changes for mobile services, including:
- New connections and upgrades
- SIM replacements
- Transfer of ownerships
- Problem-solving connectivity issues with customers' mobile services, involving liaison with sales personnel and customers
- Ensure all changes to clients' contract details are updated daily with accurate information
- Maintain the database with up-to-date and accurate information
- Complete all relevant documentation following company procedures
- Prepare a summary activity report every Monday afternoon
- Excellent customer service skills
- Fluent English speaking ability with confidence, capable of communicating with Australian, British, American, or neutral accent customers
- Experience in telecom customer service and understanding of telecom terminologies
- Proficiency in IT and computer skills; experience with inbound and outbound calls
- Strong written communication skills; experience in international call centers or telecom industry
- Strong interpersonal, problem-solving, and communication skills
Location: Information Technology and Services - Islamabad, Pakistan
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