Customer and Sales Engagement Specialist

4 weeks ago

Islamabad, Islamabad, Pakistan TalentPop App Full time
Customer and Sales Engagement Specialist

Join to apply for the Customer and Sales Engagement Specialist role at TalentPop App

Customer and Sales Engagement Specialist

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Join TalentPop App as a Customer and Sales Engagement Specialist

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team

What You'll Do

  • Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
  • Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
  • Order Management: Track and manage orders, ensuring timely updates and resolutions.
  • Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
  • Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
  • Team Collaboration: Work with the team to suggest improvements based on customer insights.

What We're Looking For
  • 1+ year of experience in customer service, sales, or e-commerce.
  • Strong communication and problem-solving skills.
  • Familiarity with platforms like Shopify and CRM tools.
  • Sales-oriented mindset with a talent for suggesting relevant products.
  • Highly organized with excellent attention to detail.
  • Thrives in a fast-paced, remote work environment.

Technical Requirements
  • Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required)
  • Personal PC or laptop with a minimum i5 processor.

Why Join TalentPop App?
  • Commissions and annual increases.
  • Paid time off and HMO coverage or a health stipend.
  • Performance and recognition incentives.
  • Permanent work-from-home setup.
  • Opportunities for growth within a vibrant and supportive team.

When applying, use application code: BCS

Ready to make online shopping better for everyone? Apply now and join our teamSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesIT Services and IT Consulting

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