Customer Support Specialist

2 days ago


Islamabad, Islamabad, Pakistan Nodeus Full time
Overview

Job Title: Customer Support Specialist

Location: Onsite (Night shift)

Employment Type: Full-Time

Package: k

While working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call.

Responsibilities
  • Responding to all the incoming emails
  • Should have knowledge of online calendars and scheduling (e.g. Google Calendar)
  • Technically sound; Maintain and update the customer information in Hubspot database
  • Proficient with CRM management
  • Have a thorough understanding of products, pricing and competition
  • Prepare customer spreadsheets and keep online records
  • Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators
Qualifications
  • Want to join the happy squad? All you need to have is that keen eyes for the micro details & Nodeus is the right place for you
  • A strong command on English language
  • Fluent in verbal and written communication
  • Excellent time management skills
  • Technically sound
  • Knowledge of online calendars and scheduling (e.g. Google Calendar)
  • Proficient in Microsoft Office Suite (Particularly Excel), Google Suite and Hubspot (Preferred)
  • 1+ years of experience in customer centric roles
Hours

Work hours will be between 6 pm to 3 am (Mon-Fri), Pakistan time


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