Application Support Specialist

3 weeks ago

Lahore, Punjab, Pakistan ALM Human Resource Full time

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HR Consulting Expert in HR Consulting at ALM Human Resource

Job Responsibilities

  • Administer and maintain software systems with regular updates, backups, and reporting.
  • Manage daily operations of marketing campaigns, including setup and performance tracking.
  • Perform data mining, analysis, and generate custom reports based on business requirements.
  • Handle and troubleshoot payment gateway integrations.
  • Conduct requirement gathering, process mapping, and workflow analysis.
  • Onboard and train new users on system functionalities and usage.
  • Collaborate with cross-functional teams to identify and evaluate system solutions.
  • Facilitate user support to ensure the timely resolution of technical issues.

Requirements

  • Bachelor's degree in Information Technology or a related field.
  • 2–3 years of hands-on experience in system support, analysis, and reporting.
  • Strong command over SQL databases, ERP/CRM/HRMS/POS systems, and business process mapping.
  • Skilled in Microsoft Office Suite and general system administration.
  • Excellent interpersonal, time management, and organizational skills.
  • Strong attention to detail with the ability to manage multiple tasks.
  • Proactive, self-motivated, and capable of working independently or in a team environment.
  • Fluent in English with strong communication skills.
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesHuman Resources Services and IT Services and IT Consulting

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