Application Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time
About this role

As a highly skilled technical support specialist, you will be responsible for delivering top-tier technical assistance to our clients, ensuring seamless user experiences with our products. This role involves troubleshooting software issues, answering client inquiries, and guiding users on how to maximize the value of our solutions.

You will work in a fast-paced environment, prioritizing customer satisfaction and problem resolution. Your ability to communicate clearly, concisely, and professionally is crucial in this position.

Key Responsibilities
  • Provide expert technical support to clients via phone, email, or online ticketing systems.
  • Troubleshoot and resolve user issues using frontend and backend developer skills.
  • Collaborate with the Dev and QA team to achieve quick and accurate resolutions.
  • Log all incidents and engineering escalations into online ticketing systems.
  • Check server process event logs for errors or warnings that might be affecting frontend or backend functionality.
  • Develop and maintain product documentation for client-facing knowledgebases.
Required Skills and Qualifications
  • Proven experience in technical support, preferably in a fast-paced environment.
  • Strong understanding of software development principles and methodologies.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Proficiency in SQL scripting and database management.
  • Familiarity with frontend and backend developer tools and technologies.
What we offer
  • Opportunity to work with a dynamic team in a rapidly growing organization.
  • Chance to develop your skills and expertise in technical support.
  • Competitive salary and benefits package.

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