L1 Desktop Support Engineer PK

3 weeks ago

Karachi, Sindh, Pakistan Excis Compliance Full time

Join our team as an L1 Desktop Support Engineer in Karachi

We're looking for a skilled and motivated professional to provide first-level technical support for desktop hardware, software, and IT inventory management. In this role, you'll troubleshoot issues, swap out hardware, upgrade components, manage IT stock, and support end-users both remotely and onsite. You'll also play a key part in reporting, trend analysis, and ensuring smooth IT operations across our locations.

Key Responsibilities

  • Diagnose and resolve hardware/software issues, including reading error codes and tracing faults
  • Perform hardware swaps, component upgrades, and warranty repairs (HP, Dell, Lenovo)
  • Assist other service providers' support staff
  • Manage IT inventory: ordering, storage, record-keeping, and reporting
  • Produce daily, weekly, and monthly IT stock reports; analyze trends in device failures
  • Travel to client sites as required; work staggered shifts as needed
  • Maintain accurate records and documentation
If you're a proactive problem solver with a passion for IT support and inventory management, we'd love to hear from you
Requirements

Experience Needed

  • Intermediate level, typically 5 years of applied skills and experience
  • Minimum 1–3 years of real onsite working experience
Essential Qualifications
  • A+ certification or equivalent (minimum 3 years' relevant work experience)
  • Strong knowledge of Windows OS; familiarity with OSX, iOS, and Android
  • Proficient in Microsoft Office, antivirus, and desktop services
  • Excellent customer service, communication, and teamwork skills
  • Attention to detail and ability to manage multiple tasks and priorities
Language Requirement
  • Fluent in English (spoken and written)
  • Conversational proficiency in the local language
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