Desktop Support Engineer

3 weeks ago


Karachi, Sindh, Pakistan Hul Hub Full time
  • 1st /2ndLevel support of internal customers for all IT related issues.
  • Detailed tracking of each customer's service needs in JIRA based ticketing system.
  • Follow-up with customers to ensure that all issues/needs have been resolved/met.
  • Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.
  • Proactive monitoring and timely issue resolution of production systems.
  • Proper escalation of issues to management and vendors according to established guidelines and policies.
  • Help create technical documentation and manuals
Qualifications:
  • Bachelor's degree in computer science or information technology.
  • 2 to 3 years work experience in network
Job Specifications:
  • Proven work experience as a Desktop Support Engineer,or similar role
  • Configuration of Cisco/Avaya/IP based Phones.
  • Ability to acquire and maintain a working knowledge of a wide range of applications and systems. (Windows/Servers/MAC).
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Willingness to work in the rotational shifts
  • Market competitive salary package
  • Subsidized transport facility (subject to availability)
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