Customer Support Specialist

6 hours ago

Karachi, Sindh, Pakistan Modisoft Full time

Modisoft is seeking a Customer Support Specialist to join our team in Karachi and Khariyan (Metro City). The selected candidate will be responsible for delivering exceptional customer support by addressing inquiries related to POS systems, payment solutions, digital menus, Cartzie services, and associated hardware via phone, email, and live chat.

Key Responsibilities:

Provide prompt and professional support to customers, ensuring high satisfaction and retention.

Resolve technical and non-technical issues efficiently, escalating when necessary.

Build and maintain strong relationships with clients by understanding their business needs and offering tailored solutions.

Assist Account Managers with customer account maintenance and ensuring top-tier service.

Troubleshoot software, hardware, and integration issues with back-office systems.

Educate customers on product features, benefits, and best usage practices, supporting upselling opportunities.

Assist the sales team with onboarding new clients for a seamless transition to operational use.

Document all customer interactions in the CRM system and provide feedback for product improvements.

Manage all aspects of the onboarding process, ensuring an efficient and smooth experience.

Ensure customers participate in training sessions to maximize platform usage.

Maintain regular communication with clients to resolve issues related to Insights and other services.

Oversee the initial setup of Insights and mPOS systems, ensuring accuracy and efficiency.

Qualifications & Skills:

Proficient in English (spoken and written); fluency in Hindi and Urdu is highly preferred.

Strong problem-solving and communication skills with the ability to manage multiple priorities.

Familiarity with POS systems, payment solutions, and business software is a plus.

Basic troubleshooting skills for hardware and software-related issues are preferred.

Education: High school diploma or equivalent required; preferred degrees in Business, Commerce, or Finance.

#J-18808-Ljbffr

  • Customer Support Specialist

    17 hours ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Support SpecialistJob OverviewWe are seeking a skilled and dedicated Customer Support Specialist to effectively address customer issues, complaints, and inquiries in a timely manner. As the primary point of contact for our customers, you will play a vital role in maintaining their satisfaction and loyalty.

  • Customer Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBeeCustomerSupport Full time

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our operations, you will play a crucial role in ensuring the smooth delivery of our services.About the Job:The successful candidate will be responsible for registering new drivers on our platform, guiding them through the onboarding process,...

  • Customer Support Specialist

    1 day ago

    Karachi, Sindh, Pakistan beBeeCustomerSupport Full time

    Customer Support Specialist RoleWe are seeking a dedicated and customer-focused professional to join our team as a Customer Support Specialist. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and support.The successful candidate will be responsible for:Maintaining excellent customer satisfaction by...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a talented individual to fill the role of Customer Support Specialist. This position requires exceptional communication skills, both written and verbal, to effectively interact with customers and provide satisfactory solutions to their queries.ResponsibilitiesRespond to customer inquiries in a professional manner, providing information about...

  • Customer Support Specialist

    1 day ago

    Karachi, Sindh, Pakistan beBeeCustomerSupport Full time

    As a customer support specialist, you will be responsible for delivering exceptional service to our clients. This role is ideal for individuals who are passionate about building strong relationships and providing solutions to customers.The key responsibilities of this position include:Responding to customer inquiries in a timely and professional...

  • Customer Support Specialist

    4 weeks ago

    Karachi, Sindh, Pakistan Ever Green Traveling Full time

    Customer Support Specialist Ever Green Traveling, Pakistan Join us as a CUSTOMER SUPPORT EXECUTIVEJob Description:Manage Inbound Calls (No Sales - No Target).Respond Promptly to customer inquiries.Handle and resolve customer complaints.Skills & Requirements:* Fluent in written & spoken English is a must.* Computer Skills.* Bachelor / Intermediate.A chance to...

  • Customer Support Specialist

    1 day ago

    Karachi, Sindh, Pakistan beBeeCustomerSupport Full time

    Job OpportunityWe are seeking a highly skilled individual to fill the position of Customer Support Specialist.About the RoleThe selected candidate will be responsible for providing top-notch customer service, handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication.Key Responsibilities:Respond promptly and...

  • Customer Support Specialist

    2 days ago

    Karachi, Sindh, Pakistan Buono Private Limited Full time

    JD Customer Support Specialist (CSP):Position Summary: The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:We are seeking a detail-oriented and proactive individual to fill the role of Care Support Specialist. This position is ideal for recent graduates or those with up to 5 months of experience in a customer support role.Responsibilities:Monitor ongoing projects during assigned shifts to ensure smooth operations.Notify clients promptly of any...

  • Customer Support Specialist

    2 days ago

    Karachi, Sindh, Pakistan Alemad rent a car Full time

    We are seeking a dedicated Customer Support Specialist for our Karachi office. If you have a passion for assisting customers and thrive in a fast-paced environment, we'd love to hear from youResponsibilities:Build strong relationships by understanding customer needs and offering tailored solutions.Manage inbound and outbound calls with professionalism and...