Email Support Executive

2 days ago


Lahore, Punjab, Pakistan SwiftSupport Full time

Join Our Team as an Email Support Executive

Job Title: Email Support Executive

Company:Swift Support SMC Pvt Ltd.

Location: Garden Town, Lahore

Shift: Rotational Shifts

Shift Timings:

  • US: 03:00 pm - 10:00 pm and 11:00 pm - 8:00 am (Rotational)

About Us:

We are an e-commerce company dedicated to providing outstanding customer service to our UK and US customers. We are looking for a detail-oriented Email Support Executive to handle customer inquiries, ensuring quick and effective resolutions.

Key Responsibilities:

  • Respond professionally to customer inquiries via email on platforms like Shulex, JIRA, Zendesk, Amazon, etc. (Training provided)
  • Accurately document customer issues and provide timely solutions
  • Coordinate with back-end teams for order processing and status updates
  • Liaise with courier services to address tracking and delivery concerns
  • Follow up with customers via email to ensure satisfaction
  • Schedule pickups and coordinate parcel collections
  • Meet daily targets by responding to at least 100 customer tickets

Qualifications:

  • Bachelor's degree
  • Strong written communication skills and a customer-centric mindset
  • Previous experience in email support/customer service is a plus
  • Ability to work efficiently within the assigned shifts
  • Strong problem-solving skills with attention to detail
  • A team player with excellent interpersonal skills

Working Schedule:

  • 6 days a week.
  • Rotational Offs

If you're organized, empathetic, and thrive in a fast-paced environment, we'd love to hear from you

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