
Email Support Executive
3 weeks ago
Join Our Team as an Email Support Executive
Job Title: Email Support Executive
Company:Swift Support SMC Pvt Ltd.
Location: Garden Town, Lahore
Shift: Rotational Shifts
Shift Timings:
- US: 03:00 pm - 10:00 pm and 11:00 pm - 8:00 am (Rotational)
About Us:
We are an e-commerce company dedicated to providing outstanding customer service to our UK and US customers. We are looking for a detail-oriented Email Support Executive to handle customer inquiries, ensuring quick and effective resolutions.
Key Responsibilities:
- Respond professionally to customer inquiries via email on platforms like Shulex, JIRA, Zendesk, Amazon, etc. (Training provided)
- Accurately document customer issues and provide timely solutions
- Coordinate with back-end teams for order processing and status updates
- Liaise with courier services to address tracking and delivery concerns
- Follow up with customers via email to ensure satisfaction
- Schedule pickups and coordinate parcel collections
- Meet daily targets by responding to at least 100 customer tickets
Qualifications:
- Bachelor's degree
- Strong written communication skills and a customer-centric mindset
- Previous experience in email support/customer service is a plus
- Ability to work efficiently within the assigned shifts
- Strong problem-solving skills with attention to detail
- A team player with excellent interpersonal skills
Working Schedule:
- 6 days a week.
- Rotational Offs
If you're organized, empathetic, and thrive in a fast-paced environment, we'd love to hear from you
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