IT&D Senior Analyst, Platform Engineer-ServiceNow

We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and Digital, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer-loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. If you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. Our work spans many different businesses, from Research and Product Development to Sales, so you'll keep learning new approaches.

About the role

ServiceNow is a growing platform within Reckitt used by multiple business lines. As part of the high-performance ServiceNow platform team, the role of the Platform Engineer is to ensure we derive full value from the ServiceNow platform and Reckitt entitlements, aligning with overall company goals.

Your responsibilities

1. Participate in managing the ServiceNow platform tooling (including ITSM, Platform Components, Integrations, ITOM) and operational capabilities, adhering to processes and controls like ITIL, GxP, EPM, GDPR.
2. Provide technical leadership of the ServiceNow platform, including automations and integrations, to ensure tools remain fit for use.
3. Contribute to Reckitt's platform strategy to leverage platform features and entitlements.
4. Collaborate with platform teams, process owners, and product owners to enable the platform roadmap.
5. Review existing setups and recommend best practices, ensuring implementation stays close to Out of Box solutions.
6. Drive strategic platform areas such as platform health, compliance, integrations, CSDM, CMDB, data, access, and tooling policies.

The experience we're looking for

• 6+ years of experience with ServiceNow, including deep functional and technical expertise, scripting, and integrations.
• 5+ years of ServiceNow experience in architecture, design, and solutions, including Service Portal and mobile apps.
• Hands-on scripting experience in ServiceNow.
• Advanced knowledge of modules like Incident, Problem, Change, CMDB, Asset, Service Catalog, Service Portal, Knowledge, Integrations, Performance Analytics.
• Experience in designing and architecting ITSM, CMDB, and integrations.
• Experience with additional product lines (ITOM, ITAM, SPM) is advantageous.
• Experience integrating ServiceNow with third-party applications is a plus.
• Excellent understanding of ITIL processes; practical knowledge of ITIL4 is an advantage.

The skills for success

ServiceNow ITSM, Xanadu, Scripting, CMDB, ITOM, ITAM, Integration

What we offer

We support our people through inclusion initiatives, parental benefits, mental health programs, life insurance, global share plans, and short-term incentives, rewarding outstanding performance.

Equality

We hire for potential as well as experience and consider all qualified applicants without discrimination based on age, disability, ethnicity, gender, or other protected characteristics.

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