Manager Human Resources

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

We are seeking a seasoned and dynamic Manager Human Resources to lead and strengthen our HR operations, manage employee relations, and grievance handling. This role is critical to ensure smooth HR service delivery and maintaining a positive and compliant workplace culture. The ideal candidate must bring a deep understanding of HR operations, strong interpersonal skills, and experience in managing and mentoring HR teams in a fast-paced environment.

What You'll Do As The Manager Human Resources

Employees employed in the role of Manager Human Resources shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities

HR Operations

• Lead and manage core HR operations including employee onboarding, offboarding, HRIS administration, and documentation.
• Ensure compliance with labor laws, organizational policies, and regulatory requirements.
• Drive automation and process improvements for operational efficiency across HR functions.
• Oversee payroll coordination, employee records, HR audits, and HR metrics tracking.

Employee Relations & Grievance Handling

• Serve as a key point of contact for conflict resolution, grievance redressal, and employee concerns.
• Develop and implement policies and SOPs for handling employee grievances in a timely and legally compliant manner.
• Collaborate with legal and compliance teams on disciplinary actions, investigations, and labor law matters.
• Foster a positive work culture and provide guidance to managers on employee-related challenges.

Talent Acquisition Supervision

• Lead and guide the recruitment team in fulfilling hiring targets across business units.
• Monitor recruitment KPIs (Time to Fill, Source of Hire, Offer Acceptance Rate, etc.).

Team Leadership

• Supervise and mentor HR staff including recruiters and HR operations executives.
• Identify team development needs and conduct performance reviews.
• Promote a culture of accountability, collaboration, and service excellence.

What You Will Bring To The Team

Education & Experience Requirements:

• Bachelor's or master's degree in human resource management, Business Administration, or related field.
• Minimum 8–10 years of progressive HR experience, with at least 3–5 years in a managerial or supervisory role.
• Strong knowledge of employment laws, HR operations, and grievance handling frameworks.
• Prior experience managing or supervising a recruitment function is highly desirable.

Key Skills & Competencies

• Strong leadership, team management, and interpersonal skills.
• High level of discretion, empathy, and problem-solving ability.
• Excellent written and verbal communication.
• Proficiency in HRIS systems, MS Office Suite, and reporting tools.
• Ability to thrive in a high-growth, fast-paced environment.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.

Job timings: 8:00 PM to 5:00 AM (Pk time) and it's onsite position