Sales and Support VA

4 weeks ago

Gujranwala, Punjab, Pakistan TalentPop App Full time
Overview

We're hiring a Sales and Support Virtual Assistant (VA) to join our remote team at TalentPop App. We partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions, this role may be a perfect fit.

Responsibilities
  • Provide real-time support to customers via live chat, email, SMS, and phone
  • Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
  • Manage order inquiries, including shipping, tracking, returns, and refunds
  • Update CRM tools and track customer interactions accurately
  • Represent each e-commerce brand in a way that reflects their tone and values
  • Share customer feedback and insights to improve sales processes
  • Collaborate with internal teams to meet performance and service goals
Qualifications
  • Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
  • Excellent written and verbal communication skills in English
  • Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
  • Ability to work independently in a remote, fast-paced environment
  • Detail-oriented, proactive, and results-driven
Technical Requirements
  • A personal PC or laptop with an i5 processor or higher
  • A stable internet connection with a minimum of 15 Mbps upload and download speeds
  • A quiet, professional workspace for calls
What We Offer
  • Performance-based raises and commission opportunities
  • Paid time off
  • Monthly health stipend or HMO coverage (location-dependent)
  • Recognition bonuses for outstanding performance
  • 100% remote setup with a supportive, collaborative team environment
  • Career development opportunities
How to Apply

Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge.

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.


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