Gorgias Technical Customer Service Representative

3 weeks ago


Peshawar City Tehsil, Pakistan TalentPop App Full time

We're Hiring: Gorgias Technical Customer Service Representative (Remote)

TalentPop is partnering with a fast-growing E-Commerce brand to hire a Gorgias Technical Customer Service Representative. This senior-level remote role is ideal for candidates who excel in high-performance support environments and are eager to grow with a dynamic team.

  • Full-time, remote position
  • 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
  • Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
  • Collaborate with global teammates in a fast-paced E-Commerce environment
  • Immediate start preferred for qualified candidates
Responsibilities
  • Provide technical support via Gorgias CRM (email, chat, troubleshooting)
  • Analyze customer data and suggest improvements for customer experience
  • Manage ticket resolution from start to finish with accountability and urgency
  • Monitor backlogs and ensure timely resolution of customer queries
  • Communicate clearly and effectively to support customer success
Qualifications
  • At least 1 year of experience in technical support or troubleshooting roles
  • Excellent written and spoken English communication skills
  • Strong problem-solving skills and familiarity with CRMs like Gorgias
  • Motivated, curious, and resourceful
  • Experience in E-Commerce or SaaS support is a plus
Technical Requirements
  • Internet speed of at least 20 Mbps (wired connection preferred)
  • Own a laptop or desktop with at least an Intel i5 processor
  • Minimum 8GB RAM
  • Reliable power supply and quiet workspace
Perks & Benefits
  • Bonuses and annual salary increases
  • Permanent remote work with stability
  • PTO and paid holidays
  • Health and dental coverage or stipend (depending on location)
  • Career growth opportunities: Team Lead, Trainer, and more
Why Join TalentPop?
  • Growing company with advancement opportunities
  • Supportive, values-driven culture
  • Comprehensive training from a global team
  • Work with top E-Commerce brands
  • Focus on personal and professional development

If you're ready to make an impact in E-Commerce support, apply now

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