Customer Service Representative

4 weeks ago

Gujujranwala City Tehsil, Pakistan Indus Home Appliances Full time
Customer Service Representative (Home Appliances)Customer Service Representative (Home Appliances)

4 days ago Be among the first 25 applicants

Indus Home Appliancesis a leading manufacturer and seller of electric fans, washing machines, evaporative air coolers, plastic furniture, gas appliances, and other home appliances. We provide high-quality and innovative products to enhance the everyday lives of our customers. Our commitment to excellence has positioned us as a trusted brand in home appliances.

Role Description

This is a full-time, on-site role for a Customer Service Representative with vacancies in Gujranwala, Faisalabad, Lahore. The Customer Service Representative will be responsible for providing technical support & manage after sales services for various home appliances of Indus Customers. The role involves handling customer service inquiries, diagnosing and repairing electrical and mechanical issues, and providing guidance to customers on appliance usage and maintenance. Ensuring customer satisfaction through prompt and effective service is a key aspect of this role.

Qualifications

  • Experience in home appliances (e.g. Fans, Washing Machines, Air Coolers, Electric Motors, Water Geysers, Cooking Range, Kitchen Hood & Hobs etc) is a must.
  • Minimum Education: Diploma (DAE) in Electrical, Electronics or related fields
  • Troubleshooting and Technical Support skills
  • Experience in basic Computer & Software Operations.
  • Use of MS Excel, Power Point etc
  • Customer Support, and Customer Service skills
  • Knowledge of Electricity principles and appliance functionality
  • Excellent communication and interpersonal skills
  • Ability to work with regional teams & the Head office team and manage time effectively
  • Relevant technical certification or degree is preferred
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesAppliances, Electrical, and Electronics Manufacturing

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