
Team Lead, Cloud Platform Support
3 days ago
Join to apply for the Team Lead, Cloud Platform Support role at DigitalOcean.
DigitalOcean is seeking a Team Lead, Cloud Platform Support to lead and manage a team of technical support engineers in a dynamic environment. The role involves overseeing shift operations, ensuring high-quality customer support, managing team performance, and collaborating with management to improve processes.
Responsibilities include:
- Leading and managing support shifts, including onboarding and training new team members.
- Ensuring customer satisfaction and meeting KPIs such as CSAT and SLA adherence.
- Monitoring team performance, providing feedback, and conducting regular meetings.
- Handling complex technical issues and coordinating escalations.
- Collaborating with management to identify process improvements and automation opportunities.
Qualifications:
- Bachelor's degree in Engineering, Computer Science, MIS, or related field.
- Experience in technical support, preferably in cloud or hosting services, with managerial experience.
- Strong communication, troubleshooting, and leadership skills.
- Knowledge of Linux (Apache, Nginx, MySQL) and open-source applications is a plus.
- Flexible availability for a 24/7 support schedule.
Why Join DigitalOcean?
- Work in a purpose-driven, innovative environment focused on simplifying cloud and AI.
- Opportunities for career growth and professional development.
- Comprehensive benefits and a commitment to diversity and inclusion.
- This position is onsite in Karachi, Pakistan.
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