Team Lead, Cloud Platform Support

5 days ago


Karachi, Sindh, Pakistan DigitalOcean Full time

Join to apply for the Team Lead, Cloud Platform Support role at DigitalOcean.

DigitalOcean is seeking a Team Lead, Cloud Platform Support to lead and manage a team of technical support engineers in a dynamic environment. The role involves overseeing shift operations, ensuring high-quality customer support, managing team performance, and collaborating with management to improve processes.

Responsibilities include:

  • Leading and managing support shifts, including onboarding and training new team members.
  • Ensuring customer satisfaction and meeting KPIs such as CSAT and SLA adherence.
  • Monitoring team performance, providing feedback, and conducting regular meetings.
  • Handling complex technical issues and coordinating escalations.
  • Collaborating with management to identify process improvements and automation opportunities.

Qualifications:

  • Bachelor's degree in Engineering, Computer Science, MIS, or related field.
  • Experience in technical support, preferably in cloud or hosting services, with managerial experience.
  • Strong communication, troubleshooting, and leadership skills.
  • Knowledge of Linux (Apache, Nginx, MySQL) and open-source applications is a plus.
  • Flexible availability for a 24/7 support schedule.

Why Join DigitalOcean?

  • Work in a purpose-driven, innovative environment focused on simplifying cloud and AI.
  • Opportunities for career growth and professional development.
  • Comprehensive benefits and a commitment to diversity and inclusion.
  • This position is onsite in Karachi, Pakistan.
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