Cloud Platform Support Team Leader

2 days ago


Karachi, Sindh, Pakistan beBeeCloudPlatform Full time 1,788,000 - 2,544,000
Job Title: Cloud Platform Support Lead

A dynamic leader is required to oversee the execution of technical support operations, manage a team of support engineers, and guarantee exceptional customer service.

Responsibilities:
  • Lead and manage support shifts, including onboarding and training new team members.
  • Ensure high levels of customer satisfaction and meet key performance indicators such as CSAT and SLA adherence.
  • Monitor team performance, provide constructive feedback, and conduct regular meetings.
  • Handle complex technical issues and coordinate escalations with relevant stakeholders.
  • Collaborate with management to identify opportunities for process improvements and automation.
Requirements:
  • Bachelor's degree in Engineering, Computer Science, MIS, or a related field.
  • Experience in technical support, preferably in cloud or hosting services, with managerial experience.
  • Strong communication, problem-solving, and leadership skills.
  • Knowledge of Linux (Apache, Nginx, MySQL) and open-source applications is highly desirable.
  • Flexibility to work a 24/7 support schedule.

We are a purpose-driven company that simplifies cloud and AI. We offer opportunities for career growth, professional development, comprehensive benefits, and a commitment to diversity and inclusion.



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