Email & Chat Support Champion

4 weeks ago


Saddar Town, Pakistan ibex Full time

Job title: Email & Chat Support Champion

Overview

The Email & Chat Support Champion within the Operations department will assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via email and/or chat. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too

Responsibilities

  • Assist customers with their items purchased through ecommerce website
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  • Maintain swift responses to customers through email and/or chat
  • Maintain level of service through dealing with customers in a friendly, efficient, and attentive manner
  • Document each customer query as well as the resulting solution
  • Provide alternatives to products/items, which are not available on the ecommerce website
  • Follow standard processes and procedures when it comes to providing resolutions
  • Stay up to date with the latest updates on system information and process changes
  • Able to deal with objections and handle customer push backs
Why Should You Join Us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humour, and know when it's appropriate to use it

You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Priority Setting
  • Problem Solving
  • Professional Composure

We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:

#J-18808-Ljbffr

  • Saddar Town, Pakistan ibex Full time

    Key ResponsibilitiesProvide customer support through swift responses to emails and chatsMaintain a high level of service by interacting with customers in a friendly, efficient, and attentive mannerDocument each customer query and resulting solution


  • Saddar Town, Pakistan ibex Full time

    OverviewThe Email & Chat Support Champion role within the Operations department at ibex involves assisting U.S.-based clients' customers with their queries and concerns via email and/or chat.


  • Gulberg Town, Pakistan HitroTech Full time

    Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment and collaborating with others to deliver exceptional customer experiences? If yes, we encourage you to apply for our Chat Support Specialist position at HitroTech.Job Summary:We are seeking a highly motivated and detail-oriented individual to join...


  • Gulberg Town, Pakistan HitroTech Full time

    Chat Support SpecialistWe are seeking highly motivated and detail-oriented candidates to join a leading IT team.JOB Requirements:Strong verbal and written English communication skillsFresh graduates are highly recommended.Strong attention to detail and ability to multitaskAbility to work independently and as part of a team.Basic computer...


  • Saddar Town, Pakistan Kalhost Full time

    At Kalhost, we're committed to delivering exceptional support to our clients. As a leading Platform as a Service (PaaS) provider for WordPress & Magento, we require determined Support Engineers with outstanding communication skills who can provide top-notch support to our growing client list.We're looking for individuals who can deliver excellent customer...


  • Model Town Tehsil, Pakistan Programmers Force Full time

    Programmers Force is a dynamic company that requires a skilled Associate Product Support Engineer to join our team. As a high-touch, rapport-building position, you will be responsible for effectively communicating with customers and resolving technical/non-technical issues via email or live web chat.Key Responsibilities:Replicate, understand, and...


  • Saddar Town, Pakistan Kalhost Full time

    Kalhost offers an exciting opportunity for Support Engineers to join our team and contribute to delivering exceptional support to our clients. As a leading Platform as a Service (PaaS) provider for WordPress & Magento, we require determined professionals with outstanding communication skills who can provide enterprise-level support to our growing client...


  • Saddar Town, Pakistan Kalhost Full time

    Kalhost is a dynamic company that requires innovative thinkers to join our team. As a leading Platform as a Service (PaaS) provider for WordPress & Magento, we're seeking determined Support Engineers with outstanding communication skills who can provide enterprise-level support to our growing client list.We're looking for individuals who can work...


  • Saddar Town, Pakistan Kalhost Full time

    Kalhost is a rapidly growing company that requires talented Support Engineers to join our team. As a leading Platform as a Service (PaaS) provider for WordPress & Magento, we're seeking determined professionals with outstanding communication skills who can provide enterprise-level support to our growing client list.We're looking for individuals who can work...


  • Model Town Tehsil, Pakistan Sheranwala Group Full time

    Sheranwala DevelopersCustomer Support RepresentativeKey Responsibilities:Provide excellent customer support through phone, email, and chatAddress client inquiries and resolve issues promptlyMaintain accurate records of customer interactionsCollaborate with teams to improve customer satisfactionQualifications:Bachelor's degree in any fieldStrong communication...