Email Support Specialist

21 hours ago

Saddar Town, Pakistan beBeeCustomer Full time $45,000 - $60,000
Job Title: Email Support Specialist

This is an exciting opportunity to work as a customer service champion within our Operations department. As a specialist, you will be assisting customers with their queries/concerns and providing accurate resolutions via email.

We are looking for individuals who have experience dealing with international customers, but more importantly, we care about personality, passion, and work ethic. A sense of humor is also a big plus

Key Responsibilities:
  • Assist customers with their items purchased through the ecommerce website
  • Deliver exceptional customer experiences as measured by performance objectives and maintain the core values of the organization
  • Maintain swift responses to customers through email
  • Maintain a high level of service through friendly, efficient, and attentive interactions with customers
  • Document each customer query and resulting solution
  • Provide alternatives to products/items not available on the ecommerce website
  • Follow standard processes and procedures when providing resolutions
  • Stay up-to-date with the latest system information and process changes
  • Ability to deal with objections and handle customer pushbacks
Why Should You Work With Us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can put yourself in the shoes of the people you interact with. You have a sense of humour, and know when it's appropriate to use it

You possess superb English communication skills with a U.S or UK accent. You are able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Priority Setting
  • Problem Solving
  • Professional Composure

We want people doing their best to work with us. Here are some things we do differently to enable people to do their best work and live a happy life:

  • Email Support Professional

    3 days ago

    Saddar Town, Pakistan beBeeCustomerService Full time $30,000 - $50,000

    Job Title: Email Support ProfessionalRole OverviewThis role is ideal for individuals who enjoy providing top-notch customer service via email and chat.Key Responsibilities:Assist customers with ecommerce website issues in a timely and professional mannerMaintain exceptional customer experiences by delivering resolutions that meet performance objectives and...

  • Email & Chat Support Champion

    14 hours ago

    Saddar Town, Pakistan ibex Full time

    Job title: Email & Chat Support ChampionOverviewThe Email & Chat Support Champion within the Operations department will assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via email and/or chat. We are looking for people who have experience in dealing with...

  • Cloud Support and Maintenance Specialist

    3 days ago

    Saddar Town, Pakistan beBeeCloudSupport Full time 1,800,000 - 3,000,000

    Job OpeningWe are looking for a skilled Cloud Support Professional to provide top-notch support services to our clients.Key ResponsibilitiesOffer exceptional customer service via various communication channels, including email and live chatImplement, Automate, Maintain, and Troubleshoot cloud-based servicesMigrate applications to our cloud platformDesign,...

  • Customer Support And Ticket Handling Specialist

    3 days ago

    Saddar Town, Pakistan GE Solutions Full time

    Customer Support And Ticket Handling Specialist- High school diploma or equivalent; Associate or Bachelor's degree preferred.GE Solucions is looking for a dedicated Customer Support and Ticket Handling Specialist to join our team and provide exceptional support to patients and internal departments.Job Description:This role involves answering calls, emails,...

  • Outreach Specialist – Email

    4 days ago

    Wapda Town, Pakistan Code Analytics Full time 800,000 - 1,200,000 per year

    We at Code Analytics (Pvt) Ltd provide a wide range of digital solutions to businesses worldwide. Our services include web development, mobile app development, digital marketing, and more. We are looking for a highly dedicated and motivated "Outreach Specialist (Linkedin& Email)" in our team.Key Responsibilities:Identify Opportunities: Find and identify...

  • Email Marketing Strategist

    21 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeMarketing Full time 6,000,000 - 8,000,000

    Email Marketing Specialist Role Overview:The Email Marketing Specialist plays a vital role in developing and executing email marketing campaigns that drive engagement and revenue performance.Email Campaign Management: Develop, execute, and optimize email campaigns, including building emails from templates, copywriting, asset coordination, quality assurance,...

  • Email/Chat Support Advisor

    3 days ago

    Model Town, Punjab, Pakistan Intelligent Outsource Ltd Full time 40,000 - 80,000 per year

    Job Title: Email/Chat Support AdvisorLocation: Lahore, Model TownAbout Us: Taskaler is a leading offshore outsourcer offering end-to-end retail-driven services. We provide our brands with a wide range of bespoke retail and eCommerce solutions, including customer experience, back office, and digital support. We are committed to operational excellence and...

  • Director Support Specialist

    20 hours ago

    Saddar Town, Pakistan beBeeAdministrative Full time 4,000,000 - 8,000,000

    The primary function of the Personal Assistant to the Director role is to provide administrative support and coordination services. This includes preparing correspondences, documents, reports, and proposals, as well as coordinating with other departments for services and routine tasks.Key ResponsibilitiesPrepare comprehensive documentation, including...

  • Director's Support Specialist

    3 days ago

    Saddar Town, Pakistan beBeeAdministrative Full time 9,000,000 - 12,000,000

    Job TitlePersonal Assistant to DirectorThe Personal Assistant to the Director is a key role that requires exceptional organizational, communication, and interpersonal skills. The successful candidate will provide administrative support to the Director, ensuring seamless day-to-day operations and contributing to the success of the organization.">Key...

  • Customer Support Specialist

    3 days ago

    Saddar Town, Pakistan beBeeCustomerSupport Full time 800,000 - 1,200,000

    Job SummaryWe are seeking a skilled customer support specialist to join our team. This role involves supporting international customers and working collaboratively with colleagues.Main ResponsibilitiesProvide exceptional customer service via various communication channels.Maintain high-level technical skills and ability to think critically.Develop strong...