Email/Chat Support Advisor

2 weeks ago

Model Town, Punjab, Pakistan Intelligent Outsource Ltd Full time 400,000 - 1,200,000 per year

Job Title: Email/Chat Support Advisor

Location: Lahore, Model Town

About Us: Taskaler is a leading offshore outsourcer offering end-to-end retail-driven services. We provide our brands with a wide range of bespoke retail and eCommerce solutions, including customer experience, back office, and digital support. We are committed to operational excellence and exceptional client experiences. As a growing company, we are seeking an Email/Chat Support Advisor to join our talented team.

Job Description:

As an Email/Chat Support Advisor, you will play a pivotal role in maintaining our high standards of customer satisfaction. You will be responsible for effectively addressing customer inquiries and concerns via email communication. Your primary focus will be on providing timely and accurate assistance to our valued customers in the UK.

Key Responsibilities:

Email Correspondence:

  • Respond promptly to customer inquiries received via email, learning to communicate professionally and accurately.
  • Utilize provided templates and guidelines to craft well-written and personalized responses tailored to each customer's query.

Query Resolution:

  • Learn to understand the nature of each customer's inquiry and provide basic solutions or guidance under supervision.
  • Assist in taking ownership of customer issues and following up to ensure resolution, with guidance from senior team members.

Professionalism and Empathy:

  • Develop a positive and empathetic demeanor when interacting with customers, showing genuine interest in helping to resolve their concerns.
  • Seek guidance from senior team members in handling challenging situations with patience and diplomacy.·

Collaboration:

  • Collaborate with other members of the Customer Service team to learn from their experiences and share insights.
  • Provide support to more experienced team members as needed, contributing to a positive team environment.

Qualifications:

  • No previous experience is required; we welcome fresh graduates or individuals looking to start their careers in customer service.
  • Strong written & Verbal communication skills, with a willingness to learn and improve over time.
  • Basic problem-solving abilities and attention to detail, with a commitment to learning and delivering accurate responses to customers.
  • Empathy and a positive attitude in dealing with customer inquiries and complaints, with a willingness to learn and grow in this aspect.
  • Ability to work collaboratively in a team environment and adapt to a fast-paced work environment.
  • Basic computer literacy skills, including familiarity with email and willingness to learn to use CRM software applications.

Perks & Benefits:

At Taskaler, we want you to be well and thrive. Our global benefits package includes.

  • Fuel Allowance
  • Outpatient (Self, Spouse, Children & Parents)
  • Insurance Coverage
  • Leave encashment
  • Development plan - Inhouse Courses/Certifications
  • Naturing environment where you can learn and grow yourself.

Why Join Us: At Taskaler, we offer a dynamic and collaborative work environment where your contributions are valued. As part of our team, you will have the opportunity to make a meaningful impact on our Customer Services Department and be involved in exciting projects that drive our business forward.

We would love to hear from you if you are passionate about this role and making a difference in a fast-growing company. Join us in shaping the future of Taskaler

Job Type: Full-time

Application Question(s):

  • Do you have strong English written & Verbal communication skills?

Work Location: In person

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