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Cloud Support and Maintenance Specialist
2 weeks ago
We are looking for a skilled Cloud Support Professional to provide top-notch support services to our clients.
Key Responsibilities- Offer exceptional customer service via various communication channels, including email and live chat
- Implement, Automate, Maintain, and Troubleshoot cloud-based services
- Migrate applications to our cloud platform
- Design, operate, and support secure AWS Cloud environments
- Develop and update technical documentation, including best practices and playbooks
- Provide regular reports on maintenance and upgrade activities
- Proven experience as a Hosting Support Specialist or similar role
- Familiarity with Linux-based servers and virtualization technologies
- Experience with cPanel/WHM control panel
- Strong technical understanding and ability to quickly grasp new technologies
- Experience with the WordPress/Magento stack (PHP, MySQL)
- A quiet working environment free from distractions (for remote workers)
- A reliable high-speed internet connection (for remote workers)
- Experience with scripting languages, such as Bash, Python, and Ansible
- Proficiency in AWS cloud services
- Knowledge of security and penetration testing methodologies
