Chat Support Executive
6 days ago
Job Responsibilities:
- Respond to customer queries in a timely and accurate way, via email or chat.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales, or Marketing teams.
- Assist in training junior Customer Support Representatives.
Job Requirements:
- Experience as a Customer Support Specialist or similar CS role.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Familiarity with our industry is a plus.
Location: Lahore
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