Customer Success Manager

4 weeks ago

Islamabad, Islamabad, Pakistan Your Doctors Online Full time

Job Title: Customer Success Manager

Department: Marketing

Company Description

At Your Doctors Online, we envision a world where quality healthcare is accessible to everyone, regardless of location or circumstance. Our story began with a simple, yet powerful idea: to bridge the gaps in traditional healthcare systems and empower individuals with convenient, reliable, and outcome-focused health solutions.

We understand that accessing timely medical care can be challenging. Geographical limitations, financial constraints, and scheduling difficulties often create barriers, leaving many individuals underserved or forced to delay essential care. That's why we created a platform that transcends these traditional barriers, offering instant, 24/7 access to trusted healthcare professionals through our intuitive mobile app.

Role Description

Lead the design and optimization of patient onboarding and follow-up funnels across the customer lifecycle. You will own activation, retention, and satisfaction metrics, partnering closely with Product, Clinical, and Marketing to ensure patients realize value quickly and remain engaged.

Qualifications

  • 3+ years in Customer Success, Lifecycle/CRM, or Growth Ops; healthcare or regulated industry is a plus.
  • Proven funnel design and lifecycle automation experience (segmentation, triggers, experiments).
  • Analytical with comfort in dashboards, cohorts, and A/B testing.
  • Excellent communication, documentation, and cross-functional stakeholder skills.
  • Familiarity with privacy/security practices for patient communications (e.g., PHI-safe messaging).

Requirements/Benefits

  • On site position
  • Market competitive salary package
  • Salary paid in Canadian Dollars
  • Interaction with CEO / Founder
  • Flexible schedule
  • Unlimited sick days
  • Healthcare
  • Career path assistance
  • Gym reimbursement
  • Company gathering
  • Meals and tea covered
  • Autonomy of time and schedule
  • Paid maternity leave
  • Office perks

Please submit 5 min video submission to qualify for an interview along with your resume:

1. Introduce yourself briefly, like in an initial interview.

2. Why would you like to apply to our company - 1 min

2. Brag what you've achieved and done that is a major achievement - 1-2 mins

3. Highlight your core skills. - 1-2 mins

4. Talk about any challenges you overcame this year. - 1-2mins

5. Record using your phone or computer camera app, or try free tools like Loom or Canva's video recorder.

6. Check audio and lighting to ensure clarity.

7. Upload the video to Google Drive or Dropbox and send us a private link.

If position is closed on linkedIn, please email to with the subject of the job description and the body with your resume and a video link submission to sana.arshad@yourdoctors.online. Submissions without video link will be ignored.

#J-18808-Ljbffr

  • Customer Success Manager

    11 hours ago

    Islamabad, Islamabad, Pakistan Noxlumyn Full time $60,000 - $80,000 per year

    Noxlumyn is on the lookout for Customer Success AssociateLocation: RemoteTimings:Location: Islamabad, E-11 – Hybrid (First month in-office, then remote)Monday to FridayAbout the Role:As a Customer Success Manager, you will be the driving force behind our client relationships, ensuring they receive maximum value from our services. You will be their trusted...

  • Customer Success Executive

    2 days ago

    Islamabad, Islamabad, Pakistan Savvital Full time

    3 weeks ago Be among the first 25 applicantsAbout The CompanySavvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefitting from our customized solutions. Our team of educated experts are motivated individuals excited to...

  • A Customer Success Ambassador

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeCustomer Full time

    Job Title:Customer Success Specialist Job Description:The ideal candidate will be responsible for delivering exceptional customer experiences through effective communication and resolution of customer queries. Assist customers with their items purchased through our e-commerce website.Convey interest in each customer through courteous, attentive, and friendly...

  • Customer Success Executive

    10 hours ago

    Islamabad, Islamabad, Pakistan Savvital Full time $60,000 - $100,000 per year

    Job Description:About the Company:Savvital is an organization known for its distinct culture and competitive compensation. The company values its employees and fosters a positive and inclusive work environment, promoting creativity and personal growth. Additionally, Savvital offers above-market salaries to attract and retain top talent. With a focus on...

  • Customer Success Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan ibexl Full time

    Job Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with...

  • Customer Success Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan ibex Full time

    Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international...

  • Customer Success Engineer – Zoho

    10 hours ago

    Islamabad, Islamabad, Pakistan Basecampdata Full time $90,000 - $120,000 per year

    About Erphub: Erphub is a U.S.-based Certified Zoho Partner specializing in affordable business process automation for small businesses. We deliver transformative digital solutions that improve operational efficiency and drive growth. At Erphub, we promote innovation, career development, and work-life balance in a fast-paced, collaborative environment. ...

  • Client Success Manager

    10 hours ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time $80,000 - $120,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...

  • Customer Success Executive

    10 hours ago

    Islamabad, Islamabad, Pakistan Vyro Full time 500,000 - 1,000,000 per year

    About the Role:Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.What You'll Do:Identify...

  • Customer Success Executive

    11 hours ago

    Islamabad, Islamabad, Pakistan Vyro Full time 400,000 - 800,000 per year

    About the Role: Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply. What You'll...