Customer Success Manager

2 days ago

Islamabad, Islamabad, Pakistan Your Doctors Online Full time

Job Title: Customer Success Manager

Department: Marketing

Company Description

At Your Doctors Online, we envision a world where quality healthcare is accessible to everyone, regardless of location or circumstance. Our story began with a simple, yet powerful idea: to bridge the gaps in traditional healthcare systems and empower individuals with convenient, reliable, and outcome-focused health solutions.

We understand that accessing timely medical care can be challenging. Geographical limitations, financial constraints, and scheduling difficulties often create barriers, leaving many individuals underserved or forced to delay essential care. That's why we created a platform that transcends these traditional barriers, offering instant, 24/7 access to trusted healthcare professionals through our intuitive mobile app.

Role Description

Lead the design and optimization of patient onboarding and follow-up funnels across the customer lifecycle. You will own activation, retention, and satisfaction metrics, partnering closely with Product, Clinical, and Marketing to ensure patients realize value quickly and remain engaged.

Qualifications

  • 3+ years in Customer Success, Lifecycle/CRM, or Growth Ops; healthcare or regulated industry is a plus.
  • Proven funnel design and lifecycle automation experience (segmentation, triggers, experiments).
  • Analytical with comfort in dashboards, cohorts, and A/B testing.
  • Excellent communication, documentation, and cross-functional stakeholder skills.
  • Familiarity with privacy/security practices for patient communications (e.g., PHI-safe messaging).

Requirements/Benefits

  • On site position
  • Market competitive salary package
  • Salary paid in Canadian Dollars
  • Interaction with CEO / Founder
  • Flexible schedule
  • Unlimited sick days
  • Healthcare
  • Career path assistance
  • Gym reimbursement
  • Company gathering
  • Meals and tea covered
  • Autonomy of time and schedule
  • Paid maternity leave
  • Office perks

Please submit 5 min video submission to qualify for an interview along with your resume:

1. Introduce yourself briefly, like in an initial interview.

2. Why would you like to apply to our company - 1 min

2. Brag what you've achieved and done that is a major achievement - 1-2 mins

3. Highlight your core skills. - 1-2 mins

4. Talk about any challenges you overcame this year. - 1-2mins

5. Record using your phone or computer camera app, or try free tools like Loom or Canva's video recorder.

6. Check audio and lighting to ensure clarity.

7. Upload the video to Google Drive or Dropbox and send us a private link.

If position is closed on linkedIn, please email to with the subject of the job description and the body with your resume and a video link submission to sana.arshad@yourdoctors.online. Submissions without video link will be ignored.

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