Customer Success Executive

2 weeks ago

Islamabad, Islamabad, Pakistan Savvital Full time 900,000 - 1,200,000 per year

Job Description:

About the Company:

Savvital is an organization known for its distinct culture and competitive compensation. The company values its employees and fosters a positive and inclusive work environment, promoting creativity and personal growth. Additionally, Savvital offers above-market salaries to attract and retain top talent. With a focus on employee satisfaction, Savvital is a highly sought-after employer in its industry.

About the Role:

We are looking for a Customer Success Executive who can manage a portfolio of clients, build strong relationships, identify growth opportunities, and proactively mitigate churn risks. The ideal candidate will have a sales-driven mindset, a consultative approach, and

the ability to operate with minimal handholding in a fast-paced remote environment. You have to be a DOER.

Responsibilities:


•
Serve as the primary point of contact for assigned client accounts.


• Develop a deep understanding of each client's business, needs, and goals.


• Conduct regular check-ins and business reviews to assess satisfaction and identify

upsell/cross-sell opportunities.


• Monitor client usage, engagement, and satisfaction using internal tools and KPIs.


• Anticipate and identify potential churn risks, working proactively to address them.


• Collaborate with Sales, Product, and Operations teams to ensure a seamless client

experience.


• Support onboarding of new clients, ensuring quick adoption and strong early

outcomes.


• Maintain CRM records and documentation with timely updates.

What We're Looking For:


• Experience: Minimum 2 years in Customer Success, Account Management, or B2B

Sales.


• Experience in a service-based or outsourcing environment is a strong plus.


• Excellent written and verbal communication.


• High emotional intelligence and empathy.


• Ability to multi-task and prioritize in a deadline-driven environment.


• Confident handling objections and conducting strategic conversations with

clients.


• Mindset: Goal-oriented, proactive, self-starter who is comfortable working

independently and remotely.


• Technical: Proficiency in CRM tools (e.g., HubSpot, Salesforce), G-Suite, and basic

project tracking tools like Asana, ClickUp, or Trello.


• Experience working with virtual teams or in remote customer-facing roles.


• Familiarity with US-based client expectations and professional standards.


• Background in SaaS, outsourcing, or BPO is a plus.

Work Timings:

This is a
Full-time onsite role
with US Hours' Shift. Specific hours will be determined based on business needs.

Compensation & Benefits:

  • Base Salary:
    Market Competitive.
  • Allowances:
    Internet, Electricity, and Wellbeing.
  • Performance-based bonuses.

"Our motto from our inception has been to put our employees first We value the uniqueness and experience each individual brings to the organization."

You can send your CVs to

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