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Customer Success Executive
2 weeks ago
About the Role:
Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.
What You'll Do:
- Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences
- Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries
- Product Feedback Analysis: Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team
- Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes
- Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction
- Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience
- Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times
- Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services
- Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers
What We're Looking For
- Atleast 1yrs of experience in this or relevent position
- Hands-on experience with tools like Photoshop, Canva, is a key requirement
- Bachelor's degree in Computer Science or relevant fields
- Strong written and verbal communication skills
- Customer-centric mindset with a genuine desire to help customers
- Excellent problem-solving skills and the ability to think on your feet
- Proficiency in using various communication tools and software
- Strong organisational and time-management skills
This will be rotational shift with following work timings:
- 6:00 AM – 3:00 PM (PKT)
- 2:00 PM – 11:00 PM (PKT)
- 10:00 PM – 7:00 AM (PKT)
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