Customer Complaints Resolution Specialist

Customer Service Resolution SpecialistThe role of a Customer Service Resolution Specialist involves overseeing the entire process of resolving customer complaints, ensuring that all inquiries and issues are resolved efficiently and effectively.

Customer Complaints SpecialistThis is an exciting opportunity to work as a customer complaints specialist. The role involves handling customer complaints in a professional and efficient manner, ensuring that all issues are resolved to the customer's satisfaction.Key Responsibilities:Ensure customer complaints are acknowledged and escalated...

Key ResponsibilitiesEnsuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint processHandling all new incoming complaintsLiaise with the Complaints Manager to update and manage complaints processes and proceduresEnsuring complete information capture, investigation notes, and correct paperwork are documented and...

Complaints Resolution SpecialistA key role in ensuring customer satisfaction through effective complaint handling and quality assurance.Main Responsibilities:Acknowledge complaints and keep customers informed throughout the process.Handle new incoming complaints, working closely with the manager to update processes and procedures.Capture complete...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas for...

Key Responsibilities:·       Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process·       Handling all new incoming complaints·       Liaise with the Complaints Manager to update and manage complaints processes and procedures·       Ensuring complete information capture,...

Customer Support responsibilities include:Handling and resolving customer inquiries via live chat in a timely and accurate mannerProviding accurate, valid, and complete information by using the right methods and toolsKeeping records of customer interactions, processing customer accounts, and filing documentsTaking the extra mile to engage customers and build...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes Maintaining data and generating reports on trends Working to and achieving SLAs and KPIs in line with the specific customer contract Root cause and trend analysis to reduce complaints by identifying key areas...

Key Responsibilities: Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas...

Customer service excellence is paramount in our team. We seek a skilled and customer-focused representative who can provide exceptional support to our clients.Key ResponsibilitiesUtilize various dispatch systems to deliver outstanding customer experiences.Efficiently handle inbound and outbound calls from customers, ensuring timely resolutions to their...