Sr. Manager Customer Service

6 hours ago


Lahore, Punjab, Pakistan Master Group of Industries Full time

1) Develop complaints procedures in writing to be given with mattresses for customers' reference

2) Develop and implement customer feedback forms and report on their findings on monthly basis

3) Develop customer service procedures, policies and standards and document

4) Coordinate with other managers to discuss possible improvements to customer service

5) Coordinate with other departments to increase efficiency of complaint process

6) Act as a mentor for customer service team members

7) Learn about products and keep up to date with changes

8) Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

9) Provide customers whatever help they need and advise them product that is relevant to their needs

10) Communicate courteously with customers by telephone, email, letter and face to face

11) Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by complaint verification officers

12) Make decisions for processed complaints

13) Issue replacement/repaired mattresses to customers

14) Keep accurate records of discussions or correspondence with customers

15) Analyze statistics or other data to determine the level of customer service being provided to customers

16) Produce written information for customers, in form of leaflets, price list, brochures etc.

17) Visit difficult customers to provide one-to-one service as and when needed

18) Any other task assigned by the management regarding Customer Services

Job Specification

Master in Business Administration
Minimum 7 years of experience

Information Technology and Services - Lahore, Pakistan

#J-18808-Ljbffr
  • Sr. Sales Engineer

    3 weeks ago


    Lahore, Punjab, Pakistan SGS Full time

    Join to apply for the Sr. Sales Engineer role at SGS.4 days ago Be among the first 25 applicants.Position: Sr. Sales EngineerA global leader in Testing, Inspection, and Certification (TIC) is seeking profiles for Sr. Sales Engineer with a strong background in (BBA/MBA) Marketing and 5+ years of experience to drive technical sales and business development....


  • Lahore, Punjab, Pakistan PepsiCo Full time

    Sr. Territory Sales Manager - GujranwalaJoin to apply for the Sr. Territory Sales Manager - Gujranwala role at PepsiCoSr. Territory Sales Manager - GujranwalaJoin to apply for the Sr. Territory Sales Manager - Gujranwala role at PepsiCoOverviewTo lead the sales team/large scale distributors in deploying company strategies and develop plans to address local...


  • Lahore, Punjab, Pakistan ThePakEdu Full time

    Offered Salary: 100, ,000 PKR Age: years Gender: Both Skills Level: Expert Location: Lahore, Punjab Organization: Jalal Sons Posted on: Role Overview: SR. Executive Human Resource at Jalal SonsThis prominent position as a Senior Executive Human Resource at Jalal Sons is designed for a proactive and experienced HR professional. The role encompasses a broad...


  • Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full time

    Customer Service Manager Job DescriptionJob SummaryWe are looking for an experienced Customer Service Manager with 5+ years' experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience.You will be the key liaison to our UK client's customer service department therefore, you must have...

  • Sr. Sales Engineer

    3 weeks ago


    Lahore, Punjab, Pakistan INXOL Technologies (Pvt) Limited Full time

    Sr. Sales Engineer / Key Account Manager (Telecom)1 JobPosted onOct 16, 2019Last DateJan 16, 2020CompanyINXOL Technologies (Pvt) Limited, PakistanDeveloping and executing sales strategy and portfolio development.Establishing new, and maintaining existing relationship with customers.Identify new clients in a designated region & travelling to visit potential...

  • Sr. Manager Accounts

    3 weeks ago


    Lahore, Punjab, Pakistan 4 Brothers Group Pakistan Full time

    We are looking for Sr. Manager Accounts for our Lahore office. Candidate should be at least CA-Inter with minimum 08 years of experience in same field.Job SpecificationForecast cash flow positions, related borrowing needs, and available funds for investmentEnsure that sufficient funds are available to meet ongoing operational and capital investment...

  • Customer Services

    3 weeks ago


    Lahore, Punjab, Pakistan 247 Support Full time

    Bachelor's degree in any discipline, preferably in business, marketing, or communication, with a minimum CGPA of 3Customer ServicesWe are seeking fresh graduates for On Rotation Customer Services job in our Lahore-based Office. As a successful candidate, you will join our dynamic team and provide support to our valued customers on rotation basis.Job days are...

  • Customer Service

    3 weeks ago


    Lahore, Punjab, Pakistan Logistics House (Pvt) Ltd Full time

    Customer Service & Telemarketing ExecutiveTelephonic business introduction of company's services & portfolio.Generation of inquiries and quotations to local customers, along with follow-ups on inquiries & business.Candidate must have good written & oral communication skills and a command over Microsoft Office.Job Specification:Candidate should have basic...

  • Sr. AWS AI Engineer

    6 hours ago


    Lahore, Punjab, Pakistan Cloudelligent Full time

    Position Title: Sr. AWS AI EngineerLocation: LahoreJob Timings: 6pm-3am Pakistan Time (PKT)About CloudelligentCloudelligent is Cloud-native consultancy and AWS Advanced consulting partner We specialize in providing bespoke cloud solutions to startups and SMBs. Being a next-gen cloud service provider, Cloudelligent helps businesses to make the most out of...


  • Lahore, Punjab, Pakistan Maftech Full time

    Job DescriptionWe are seeking a proactive and results-driven Customer Service Representative to join our team. This role focuses on outbound communication, building customer relationships, and achieving targets related to customer engagement, retention, and sales. The ideal candidate has excellent communication skills, is comfortable with outbound calling,...