Customer Service Manager

2 weeks ago


Lahore, Punjab, Pakistan yugo Full time 900,000 - 1,200,000 per year

Company Description

is Pakistan's most trusted website for seamless online travel booking, offering cashback/rewards, discounts, and reliable customer service. Our platform caters to B2A, B2B, and B2C markets. We aim to provide a smooth and trustworthy online booking experience for travelers. Follow us on Instagram, Twitter, and YouTube for the latest updates and offerings.

Role Description

This is a full-time, on-site role located in Lahore for a Customer Service Manager. The Customer Service Manager will manage and oversee the customer service team, ensuring exceptional customer satisfaction and support. Day-to-day tasks include responding to customer inquiries, resolving issues, analyzing customer feedback, and implementing strategies to improve service quality. The role also involves training and supervising customer service representatives.

Qualifications

  • Customer Satisfaction and Customer Support skills
  • Experience in Customer Service Management and Communication skills
  • Strong Analytical Skills
  • Excellent written and verbal communication skills
  • Proven ability to manage and lead a team
  • Experience in the travel industry is a plus
  • Bachelor's degree in Business Administration, Marketing, or related field


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