
Customer Service Manager
2 weeks ago
Company Description
is Pakistan's most trusted website for seamless online travel booking, offering cashback/rewards, discounts, and reliable customer service. Our platform caters to B2A, B2B, and B2C markets. We aim to provide a smooth and trustworthy online booking experience for travelers. Follow us on Instagram, Twitter, and YouTube for the latest updates and offerings.
Role Description
This is a full-time, on-site role located in Lahore for a Customer Service Manager. The Customer Service Manager will manage and oversee the customer service team, ensuring exceptional customer satisfaction and support. Day-to-day tasks include responding to customer inquiries, resolving issues, analyzing customer feedback, and implementing strategies to improve service quality. The role also involves training and supervising customer service representatives.
Qualifications
- Customer Satisfaction and Customer Support skills
- Experience in Customer Service Management and Communication skills
- Strong Analytical Skills
- Excellent written and verbal communication skills
- Proven ability to manage and lead a team
- Experience in the travel industry is a plus
- Bachelor's degree in Business Administration, Marketing, or related field
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