
Customer Service Manager
6 days ago
Customer Service Manager | Onsite | Wah Cantt, Pakistan | Sunday to Thursday, 9 am - 6:00 pm | Competitive salary package
Leading International Recruitment Corporation (LINRCO) is an international recruitment firm that specializes in the deployment of qualified professionals in various sectors such as Healthcare, Oil & Gas, Information Technology, Telecommunications, Aviation, and Hospitality. With over fifty years of professional experience, LINRCO has a strong reputation in recruitment and workforce solutions, deploying an average of 5,000 workers annually.
Please note- This is a full-time on-site role located in Kohistan Enclave, Wah Cantt.
We are seeking an experienced Customer Service Lead to join our team in Pakistan. The ideal candidate will have a strong background in managing the customer service team, streamlining communication channels, resolving client issues efficiently, and fostering long-term relationships with both corporate clients and job seekers. The goal is to uphold the company's reputation for professionalism, responsiveness, and reliability.
Key Responsibilities:
Client & Candidate Relationship Management- Act as the primary point of contact for escalated client and candidate concerns.
- Ensure timely, clear, and professional communication at all stages of the recruitment process.
- Manage service delivery expectations for key accounts and maintain client satisfaction.
- Lead, mentor, and train the customer service team to handle inquiries, complaints, and feedback.
- Set KPIs, monitor performance, and conduct regular performance reviews.
- Ensure the team adheres to internal processes and service-level agreements (SLAs).
- Analyze customer feedback and identify trends to improve service quality.
- Propose and implement improvements in communication, onboarding, and complaint-handling procedures.
- Collaborate with recruitment consultants and account managers to ensure a seamless experience.
- Maintain up-to-date knowledge of recruitment services, job openings, and hiring pipelines.
- Prepare and present regular reports on customer service metrics and satisfaction levels.
- Monitor CRM or helpdesk systems for timely response and resolution tracking.
- Ensure all customer service activities comply with company policies, data protection laws, and client agreements.
- Participate in audits and quality checks to ensure high standards.
Requirements:
- Proven experience in customer service or client relations (preferably in the recruitment, HR, or staffing industry).
- 4+ years in a supervisory or managerial role.
- Experience with candidate onboarding processes.
- Excellent interpersonal and conflict-resolution skills.
- Strong organizational and multitasking abilities.
- Strong analytical and reporting abilities.
- Familiarity with CRM systems and recruitment platforms.
- Ability to work under pressure and adapt in a fast-paced environment.
- Bachelor's degree in Business, HR, or related field (preferred).
- Knowledge of recruitment cycles and client service agreements.
What's next? It's easy Click "APPLY" now We can't wait to hear from you
#J-18808-Ljbffr-
Customer Service Operations Manager
2 weeks ago
Wah Cantonment, Pakistan LINRCO Pakistan Full timeJob OverviewLINRCO Pakistan is seeking a highly skilled Customer Service Operations Manager to join our team. As the primary point of contact for escalated client concerns, you will be responsible for ensuring timely, clear, and professional communication at all stages of the recruitment process.The ideal candidate will have a strong background in managing...
-
Customer Service Specialist
2 weeks ago
Wah Cantonment, Pakistan LINRCO Pakistan Full timeCustomer Service Manager | Onsite | Wah Cantt, Pakistan | Sunday to Thursday, 9 am - 6:00 pm | Competitive salary packageLeading International Recruitment Corporation (LINRCO) is an international recruitment firm that specializes in the deployment of qualified professionals in various sectors such as Healthcare, Oil & Gas, Information Technology,...
-
Customer Service Representative
22 hours ago
Wah Cantonment, Pakistan beBee Careers Full timeWe are seeking a highly motivated and results-driven individual to join our sales team. As a sales professional, you will be responsible for assisting customers in selecting and purchasing products, while also meeting sales targets and contributing to team goals.ResponsibilitiesAssist customers with product selection and purchasesProcess transactions and...
-
Service Operations Manager
6 days ago
Wah Cantonment, Pakistan LINRCO Pakistan Full timeJob Summary LINRCO Pakistan is seeking a seasoned Customer Service Lead to spearhead our contact center operations. The ideal candidate will possess excellent leadership skills, with a proven track record of managing customer-facing teams and driving process improvements.Key ResponsibilitiesLead and mentor the customer service team to provide exceptional...
-
Customer Experience Director
6 days ago
Wah Cantonment, Pakistan LINRCO Pakistan Full timeAbout the Role We are looking for a highly skilled Customer Service Manager to join our team in Pakistan. As a key member of our organization, you will be responsible for leading our customer service team and implementing process improvements to drive exceptional results.ResponsibilitiesDevelop and implement customer service strategies to drive business...
-
Customer Service
22 hours ago
Rawalpindi Cantonment, Pakistan Ipipak Full timeIPIPAK-Intelligent Process Inside is a leader in offering affordable and smart business process outsourcing (BPO) services since 2004. Our services cover technology, managing supplies, marketing, customer support, and more. We are dedicated to being great partners in today's digital world and strive to improve your outsourcing experience.We are currently in...
-
Service Delivery Lead
2 weeks ago
Wah Cantonment, Pakistan LINRCO Pakistan Full timeAbout the RoleWe are seeking an experienced Service Delivery Lead to join our team in Pakistan. The ideal candidate will have a strong background in managing service delivery expectations for key accounts and maintaining client satisfaction.The successful candidate will lead, mentor, and train the customer service team to handle inquiries, complaints, and...
-
Customer Service Representative
22 hours ago
Rawalpindi Cantonment, Pakistan MM Communications (SMC PVT) LIMITED Full timeCompany DescriptionAt MM Communications, we bridge communication gaps as a leading call center based in the heart of Bahria Town Rawalpindi. Specializing in projects tailored for the United Kingdom market, we deliver unparalleled customer service with a client-centric approach. Our state-of-the-art call center operates on a global scale with a strong focus...
-
Customer Service Representative
22 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionThe Service Delivery Expert attracts potential customers by answering product and service questions; suggesting information about other products and services. This role involves processing orders, preparing correspondences, and fulfilling customer needs to ensure customer satisfaction.This position requires a high school diploma or equivalent...
-
Customer Services Representatives
22 hours ago
Rawalpindi Cantonment, Pakistan Kamal Laboratories Full timeCustomer Services Representatives Kamal Laboratories, Pakistan The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Requires a high school diploma...
-
Customer Service Representative
22 hours ago
Rawalpindi Cantonment, Pakistan Al-Shams Technologies Full timeBachelor's degree in Education, Business Administration, or related fieldAl-Shams Technologies is a leading educational service provider dedicated to delivering high-quality educational resources and services to students and educators worldwide. Our mission is to empower learners and educators with innovative solutions that foster academic success and...
-
Customer Service Representative
22 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeWe are seeking a dedicated customer service professional to provide exceptional support and assistance to our clients. The ideal candidate will be responsible for responding to inquiries, resolving issues, and ensuring a positive experience for our customers.Responsibilities:Respond to customer inquiries via various communication channels in a timely and...
-
Customer Service Director
7 days ago
Rawalpindi Cantonment, Pakistan SAFA Worldwide Specs Pvt. Ltd. Full timeAbout the RoleSAFA Worldwide Specs Pvt. Ltd. is a leading international organisation seeking a Customer Service Director to oversee the performance of a team of Telesales Executives.This role involves managing a team of 15-40 agents, with the goal of consistently meeting or exceeding sales targets. As Customer Service Director, you will be responsible for...
-
Customer Service Representative
22 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeWe are seeking a dedicated and skilled Customer Service Representative to answer customer inquiries via phone, email, and chat.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to maintain customer satisfaction while resolving inquiries efficiently.A full-time on-site role is available for a Support...
-
Customer Service Director
22 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeRole OverviewWe are seeking an experienced Front Office Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of the front office, including staff supervision, customer service, and financial management.The ideal candidate will have a proven track record of success in hospitality management, with...
-
Customer Service Expert
2 weeks ago
Rawalpindi Cantonment, Pakistan EGeeks Global Full timeSales and Customer Support Role OverviewAt EGeeks Global, we are seeking a highly skilled Sales and Customer Support Representative to join our team. This dynamic role involves handling customer inquiries, managing sales leads, and ensuring high levels of customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a...
-
Customer Service Representative
6 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAbout the JobAt Translation Empire, we're seeking an English-speaking candidate to join our team as a Customer Support Representative. This role requires exceptional communication skills and proficiency in English.The successful candidate will be responsible for managing outgoing and incoming calls professionally, identifying customer needs to achieve...
-
Customer Service Expert
22 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeWe're looking for a skilled customer service expert to join our growing team. In this role, you'll provide top-notch technical support and troubleshooting for Gorgias CRM, as well as manage Email, Data Analysis, Live Chat, and Troubleshooting tasks. You'll address customer queries efficiently, maintain professional communication, and ensure effective use of...
-
Customer Service Professional
1 week ago
Rawalpindi Cantonment, Pakistan Pak Suzuki Motors Co. Full timePak Suzuki Motors Co. requires a Showroom Manager with strong leadership skills and experience in sales, marketing, and customer service.The ideal candidate will be able to motivate and inspire the sales team to achieve outstanding results, while maintaining high levels of customer satisfaction.Main Responsibilities:Lead the sales team to achieve sales...
-
Customer Service Associate
22 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a results-driven individual to fill the role of Customer Service Associate. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and a proven track record of meeting sales targets.Key Responsibilities:Sales Generation:Proactively engage with prospective customers to promote our...