
Customer Service Officer
2 days ago
Job Description:
We are looking for an experienced Customer Service Administrator to manage our front desk, handle administrative tasks, and drive new admissions.
Key Responsibilities:
- Manage the front desk, ensuring a warm welcome for students, parents, and visitors
- Handle administrative tasks, including data entry, filing, and record-keeping
- Coordinate new admissions, including prospectus distribution, application processing, and follow-ups
- Develop and implement effective fee recovery strategies to minimize defaulters
- Assist with payroll and accounts tasks, as required
- Maintain accurate records, prepare reports, and provide data analysis to support decision-making
- Build strong relationships with students, parents, and staff through excellent communication and customer service skills
- Demonstrate a proactive approach to resolving queries and issues
Good personality and excellent communication skills
Fluent in English (spoken and written)
Punctual and reliable, with a strong work ethic
Effective correspondence and interpersonal skills
Ability to work well under pressure and meet deadlines
Proficient in MS Office and basic accounting software
Previous experience in a similar role (administration, accounts, or customer service)
Benefits PackageCompetitive salary and benefits package
Opportunity to work in a dynamic and supportive environment
Professional development and growth opportunities
Recognition and rewards for outstanding performance
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