Global Operations Specialist

4 weeks ago

Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

Company Overview:

When it comes to IT solution providers, there are many options. However, for providers offering innovative and comprehensive end-to-end services, there is only one: Zones – First Choice for IT.

Zones is a global solution provider specializing in end-to-end IT solutions with an extensive supply chain. As a Minority Business Enterprise (MBE) with over 35 years of experience, Zones focuses on Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in over 120 countries and partnering with leading brands like Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones excels in building digital infrastructures that transform business operations. Follow Zones on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview

The Global Operations Specialist analyzes worldwide sales performance and operational efficiency. This role supports global sales teams and executives through detailed sales and market analysis, pipeline assessment, forecasting, historical sales review, and market potential evaluation. The specialist also implements and maintains sales automation tools across regions to enhance organizational value.

What You Will Do As a Global Operations Specialist

Employees in this role are expected to exercise independent judgment and demonstrate intellectual capabilities in decision-making. Reasonable accommodations may be provided for individuals with disabilities.

Your Responsibilities Will Include, But Are Not Limited To
  • Coordinate with partners and sales operations globally
  • Support onboarding of partners and internal teams with tools, documentation, and training
  • Analyze trends and performance metrics to identify opportunities for efficiency and growth
  • Manage global portals, ensuring updated catalogs and pricing
  • Provide daily operational support
  • Monitor invoicing and resolve payment delays
  • Deliver business intelligence through reporting and analysis
  • Build relationships with sales and support leadership
  • Maintain effective communication
  • Drive results and ensure follow-through
  • Participate in calls for communication, improvement, and alignment
What You Will Bring To The Team
  • Minimum 5 years of experience in Data Analysis, Business Intelligence, Financial Analysis, or Operations Analysis
  • Experience working in offshore/out-sourced environments, sales, business operations, or marketing with project coordination
  • Effective communication skills across all business levels
  • Advanced Excel skills, including Power BI for data modeling and analysis
  • Attention to detail and high accuracy
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent customer service and account management skills
  • Strong analytical, problem-solving, and decision-making skills
  • Clear articulation with a neutral accent and professional escalation management
  • Outstanding presentation and communication skills
  • Graduation in any discipline

Zones offers a comprehensive benefits package.

We are committed to fostering an inclusive and diverse workplace. Our benefits include health coverage for employees and their families, life insurance, voluntary pension schemes, EOBI, free quality food, gym facilities, and more. We promote equal employment opportunity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Shift Timings: 8:00 P.M to 5:00 A.M (PK time)

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