Customer Service Representative – Digital Marketing Industry

3 weeks ago

Islamabad, Islamabad, Pakistan Rising Star Digital Full time

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We're Hiring: Customer Service Representative (CSR)

Location: Islamabad (On-Site)

Experience Required: 4–5 Years

Employment Type: Full-Time

Rising Star Digital is a fast-growing digital marketing and monetization company serving both local and international clients. We're looking for a Customer Service Representative (CSR) who can professionally manage client communication, resolve issues promptly, and deliver a consistently high-quality experience.

Role Overview

As a CSR, you'll be the front face of our client support team. Your role involves managing client queries, ensuring satisfaction, and building long-term relationships that reflect the value and professionalism of Rising Star Digital.

Key Responsibilities
  • Handle customer inquiries via phone, email, and messaging platforms
  • Resolve client concerns efficiently and follow up to ensure satisfaction
  • Coordinate with internal departments for smooth project delivery
  • Maintain accurate records of client interactions in CRM systems
  • Ensure consistent communication with both local and international clients
  • Identify service improvement opportunities based on client feedback
What We're Looking For
  • 4–5 years of proven experience in a customer-facing role, preferably in the digital marketing, IT, or tech sector
  • Strong verbal and written communication skills in both English and Urdu
  • Ability to manage multiple client conversations with professionalism
  • Familiarity with CRM platforms and ticketing systems
  • A positive attitude, problem-solving mindset, and attention to detail
Why Work With Us?
  • Competitive salary based on experience
  • Collaborative work environment with growth opportunities
  • Work with global clients and innovative teams
  • Opportunity to be part of a growing brand shaping digital transformation

To Apply:

Send your resume to 0312 5791105

Subject Line: CSR Application – [Your Name]

  • Learn more about us at www.risingstardigital.com
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
  • IndustriesAdvertising Services

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