
Customer Service Representative – Digital Marketing Industry
8 hours ago
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We're Hiring: Customer Service Representative (CSR)
Location: Islamabad (On-Site)
Experience Required: 4–5 Years
Employment Type: Full-Time
Rising Star Digital is a fast-growing digital marketing and monetization company serving both local and international clients. We're looking for a Customer Service Representative (CSR) who can professionally manage client communication, resolve issues promptly, and deliver a consistently high-quality experience.
Role OverviewAs a CSR, you'll be the front face of our client support team. Your role involves managing client queries, ensuring satisfaction, and building long-term relationships that reflect the value and professionalism of Rising Star Digital.
Key Responsibilities- Handle customer inquiries via phone, email, and messaging platforms
- Resolve client concerns efficiently and follow up to ensure satisfaction
- Coordinate with internal departments for smooth project delivery
- Maintain accurate records of client interactions in CRM systems
- Ensure consistent communication with both local and international clients
- Identify service improvement opportunities based on client feedback
- 4–5 years of proven experience in a customer-facing role, preferably in the digital marketing, IT, or tech sector
- Strong verbal and written communication skills in both English and Urdu
- Ability to manage multiple client conversations with professionalism
- Familiarity with CRM platforms and ticketing systems
- A positive attitude, problem-solving mindset, and attention to detail
- Competitive salary based on experience
- Collaborative work environment with growth opportunities
- Work with global clients and innovative teams
- Opportunity to be part of a growing brand shaping digital transformation
To Apply:
Send your resume to 0312 5791105
Subject Line: CSR Application – [Your Name]
- Learn more about us at www.risingstardigital.com
- Seniority levelMid-Senior level
- Employment typeFull-time
- IndustriesAdvertising Services
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