Customer Success Manager/Account Manager

6 days ago

Sukkur, Sindh, Pakistan Huzzle Full time
Customer Success Manager / Account Manager

Join Huzzle's Talent Pool as a Customer Success Manager (CSM). At Huzzle, we connect Customer Success Managers (CSMs) from Associate to Senior levels with leading companies across the UK, US, Europe, and Australia. Our clients trust us to find the best talent, and we admit only top candidates into our talent pool to be matched with exclusive, long-term opportunities. You are hired in-house to work full-time as a valued member of the client team.

Who This Is For: You're looking to build a stable, long-term career with ongoing development and support.

Overview

Your role is to manage relationships with clients, onboard and train users, drive retention and upsell opportunities, provide proactive support, and deliver data-driven insights to improve customer engagement and success.

Responsibilities
  • Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise value from products/services.
  • Onboarding & Training: Guide customers through onboarding to ensure a seamless experience and drive product adoption.
  • Retention & Upselling: Identify opportunities to upsell/cross-sell solutions and reduce churn through proactive engagement.
  • Proactive Support: Serve as the primary point of contact, address concerns, troubleshoot issues, and ensure client satisfaction.
  • Data-Driven Insights: Analyse usage metrics and feedback to optimise engagement strategies and increase success rates.
  • Collaboration: Work with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights.
  • Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction.
Requirements
  • Experience: 1+ years in Customer Success, Account Management, or Client Support roles.
  • Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries.
  • Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems.
  • Fluent in English: Strong verbal and written communication skills.
  • Remote-Ready: Reliable laptop and stable internet connection.
Benefits
  • Competitive Salary: Salary is variable based on experience with performance-based bonuses or commissions. Starting base ranges from 25,000 ZAR to 60,000 ZAR.
  • Work from Anywhere: Remote work flexibility.
  • Exclusive Access: Connect with top-tier employers globally.
  • Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.
Hiring Process
  • Submit Your Application
  • Screening Video Interview (15 min max)
  • Final Face-to-Face Interview
  • Admission to our talent pool for exclusive opportunities
  • Final client interview after matching

Note: By applying and completing our interview process, you will be added to our talent pool and considered for this and future global opportunities that match your skills.


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