
Accounts Receivable Specialist
6 days ago
Job Overview
We empower operations teams with tools to enhance work efficiency, productivity, and profitability. Our platform provides complete visibility and control, reducing manual workloads by automating tasks.
We serve over 100,000 customers across various industries.
About the RoleThis detail-oriented professional will manage accounts receivable, act as the primary point of contact for collections-related inquiries, and utilize billing expertise to assist customers with account issues.
Key Responsibilities- Serve as the primary point of contact for customers regarding account balance and payment issues.
- Address billing concerns proactively, including subscription fees and one-time charges.
- Manage high call volumes effectively, handling both inbound and outbound calls.
- Analyse and reconcile customer accounts, reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
- Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues.
- Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
- 1-2 years of experience in a collections or customer-facing role.
- Strong written and verbal communication skills.
- High level of attention to detail and organization.
- Ability to manage time effectively and work under pressure in a fast-paced environment.
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