Manager HR Operations

3 weeks ago

Lahore, Punjab, Pakistan DWP Group Full time

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The Manager HR Operations will be responsible for overseeing the full spectrum of HR operations activities and leading the HR Ops team across the group. This role ensures the effective implementation of HR systems, policies, and compliance processes, while continuously improving operational efficiency and employee experience.

Job Responsibilities:

  • Lead and manage daily HR operations for all group entities, including payroll processing, benefits administration, employee lifecycle management, and HRIS management.
  • Ensure accurate and timely maintenance of HR information systems (HRIS), supporting data integrity, reporting, and user assistance.
  • Manage employee relations by addressing grievances, conducting disciplinary actions, and resolving conflicts while ensuring legal and policy compliance.
  • Oversee and enhance onboarding and offboarding processes including orientation, documentation, exit formalities, and compliance protocols.
  • Administer EOBI and Social Security processes, including employee registrations, compliance filings, and liaison with government departments.
  • Manage health and life insurance coverage, claims processing, provider coordination, and employee support services.
  • Draft and issue HR documents such as offer letters, appointment letters, employment contracts, and policy announcements.
  • Prepare and present strategic HR reports including workforce analytics, payroll summaries, attrition, and compliance updates.
  • Collaborate with cross-functional teams to ensure alignment of HR policies and operational procedures across all business units.
  • Continuously assess and optimize HR operational practices to improve service delivery and ensure legal compliance.

Qualifications:

  • Minimum Bachelor's degree in Business Administration, Human Resources, or a related field (Master's degree preferred).
  • 10 years of progressive HR experience, with at least 4–5 years in an HR operations leadership or managerial role.
  • Prior experience in a group or multi-entity organization is highly desirable.
  • Strong command over HRIS systems and proficiency in Microsoft Office Suite.
  • In-depth knowledge of labor laws, EOBI, Social Security, and HR compliance practices.
  • Exceptional organizational, analytical, and problem-solving skills.
  • Excellent interpersonal and communication skills with the ability to influence and collaborate at all levels.
  • Proactive mindset with a focus on continuous process improvement and employee experience.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionHuman Resources, Administrative, and Accounting/Auditing
  • IndustriesAppliances, Electrical, and Electronics Manufacturing, IT Services and IT Consulting, and HVAC and Refrigeration Equipment Manufacturing

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