Client Support Associate

4 weeks ago

Karachi, Sindh, Pakistan S4Digital Full time

Direct message the job poster from S4Digital

Founder at HR Ways & REMIRE | Recruiting Tech Talent for Over 350+ Companies Worldwide| EOR & manage Global payroll & Resources

We are hiring for Client Support Associate (Night Shift) for Karachi

About the company:

A purpose driven technology company empowering its mission with values-led innovation, impact-focused teams, and meaningful opportunities trusted by individuals who seek more than a paycheck and are committed to driving lasting change through their work.

Responsibilities

  • Work with the technical teams to ensure a consistent and high-quality level of support.
  • Monitor Zendesk support queues to address any support tickets opened by users and following up on pending items.
  • Provide prompt, efficient and detailed support to the customers for the software product.
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Perform client onboarding and training post sales.
  • Prepare knowledge base support articles for new functionality introduced i applications.
  • Handle support phone calls and document problems to convey to the technical team.
  • Actively seek solutions to customer needs, communicating trends to leadership,

Qualifications:

  • Fresh to 1 year of experience.
  • Excellent oral and written communication skills in English
  • Should be able to work in night shift.
  • Bachelor's in Computer Science, or Business Administration or related field.
  • Strong academic record demonstrating analytical and problem-solving skills.
  • Passion for technology and a genuine interest in the software industry.

Experience Required: Fresh to 1 Year

Work Timing & Days: Monday to Friday 6pm - 3am

  • Medical Insurance (IPD & OPD for self, parents, spouse & children)
  • Maternity Insurance
  • Life Insurance
  • Annual & Bi-Annual Increments
  • Provident Fund
  • Referral Bonus
  • Other allowances and benefits
Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time

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