Software Onboarding Engineer

2 weeks ago

Lahore, Punjab, Pakistan Arrivy, Inc Full time
Overview

With our continued growth, we are building our team of Onboarding Engineers, based in Lahore, who are responsible for providing our clients with a smooth and easy experience setting up and configuring our leading FSM and Dock Scheduling platforms. We expect the candidate to be based in our office in Lahore. We are seeking individuals with enthusiasm and a background in CS. If you believe you're ready to work with us, join our endeavor to revolutionize the tech industry.

Job Responsibilities
  • Onboarding Excellence: Manage the full client onboarding process, including system setup, training, troubleshooting issues during onboarding while meeting setup deadlines.
  • Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in task tracking tools and CRMs.
  • Product Expertise: Become an expert on customizing Arrivy for unique customer needs.
  • Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.
  • Customer Optimization: Use insights to advise customers on using our technology effectively and increase their lifetime value through product adoption and satisfaction.
Required
  • 1+ years of experience in client-facing roles.
  • Focus on delivering great customer experiences.
  • Strong organizational and problem-solving skills.
  • Technical troubleshooting proficiency.
  • Excellent communication skills.
We Offer
  • Highly competitive salaries
  • Performance-based incentives and bonus plan
  • Talented, passionate, and fun colleagues
  • Learning and growth opportunities
About Arrivy

Arrivy is a fast-growing SaaS company based in the US with deep product roots in Pakistan. The Arrivy Operations Cloud helps service businesses streamline operations and provide deep customer engagement. We help our global customer base run their businesses better and save costs. Arrivy leadership team comprises operations and logistics veterans from technology giants, including Microsoft, eBay, Autodesk and Adobe. Our office in Lahore has the most talented teams for Product, Engineering, Sales, and Support and we are hiring across all disciplines.


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