NOC Engineer Tier1

2 weeks ago


Islamabad, Islamabad, Pakistan ServiceNOC Solutions Full time

We're seeking a dedicated NOC Engineer Tier 1 to join our team. In this role, you'll be responsible for monitoring network systems, performing administrative tasks, troubleshooting network issues, and providing technical support to ensure smooth network operations.

Role Description: NOC Engineer Tier 1

Company: Service NOC Solutions

Employment Type: Full-Time

Responsibilities:
  • Customer Support: Handle daily inbound calls from customers regarding network issues, create support tickets, and guide customers through technical solutions.
  • Ticket Management: Provide hourly updates for critical tickets and follow up every 2-3 hours for medium-severity issues.
  • Carrier Coordination: Liaise with international ISP carriers to resolve transport-related issues.
  • Network Health Checks: Perform regular system checks by logging into devices to review uptime, interface status, and errors. Execute basic troubleshooting steps like clearing errors or rebooting equipment when necessary.
Qualifications:
  • 1-2 years of experience in a Network Operations Center (NOC) or Network Administration role.
  • Strong troubleshooting skills for resolving network-related issues efficiently.
  • Proven ability to provide technical support for network-based systems.
  • Familiarity with network security principles and best practices.
  • Excellent problem-solving and analytical abilities.
  • Ability to work independently and remotely when needed.
  • Experience with network monitoring and management tools.
  • Certifications such as CCNA, CompTIA Network+, or equivalent are a plus.
  • Fluent English skills — you will interact with international clients regularly. IELTS or English course will give extra points.
Schedule:
  • 24/7 rotational shifts, changing every 3 months.
  • Shifts follow Pacific Standard Time — Morning, Evening, and Night rotations.
Compensation & Benefits:
  • Monthly Salary: 50,000 PKR + 10,000 PKR transportation allowance.
  • Annual Leave: 12 paid leaves per year, aligned with company policy.

Location:

Bahria Town, Phase 7/8, Islamabad

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

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