
NOC Engineer Tier1
2 weeks ago
We're seeking a dedicated NOC Engineer Tier 1 to join our team. In this role, you'll be responsible for monitoring network systems, performing administrative tasks, troubleshooting network issues, and providing technical support to ensure smooth network operations.
Role Description: NOC Engineer Tier 1
Company: Service NOC Solutions
Employment Type: Full-Time
Responsibilities:- Customer Support: Handle daily inbound calls from customers regarding network issues, create support tickets, and guide customers through technical solutions.
- Ticket Management: Provide hourly updates for critical tickets and follow up every 2-3 hours for medium-severity issues.
- Carrier Coordination: Liaise with international ISP carriers to resolve transport-related issues.
- Network Health Checks: Perform regular system checks by logging into devices to review uptime, interface status, and errors. Execute basic troubleshooting steps like clearing errors or rebooting equipment when necessary.
- 1-2 years of experience in a Network Operations Center (NOC) or Network Administration role.
- Strong troubleshooting skills for resolving network-related issues efficiently.
- Proven ability to provide technical support for network-based systems.
- Familiarity with network security principles and best practices.
- Excellent problem-solving and analytical abilities.
- Ability to work independently and remotely when needed.
- Experience with network monitoring and management tools.
- Certifications such as CCNA, CompTIA Network+, or equivalent are a plus.
- Fluent English skills — you will interact with international clients regularly. IELTS or English course will give extra points.
- 24/7 rotational shifts, changing every 3 months.
- Shifts follow Pacific Standard Time — Morning, Evening, and Night rotations.
- Monthly Salary: 50,000 PKR + 10,000 PKR transportation allowance.
- Annual Leave: 12 paid leaves per year, aligned with company policy.
Location:
Bahria Town, Phase 7/8, Islamabad
Seniority LevelEntry level
Employment TypeFull-time
Job FunctionInformation Technology
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