Technical Communications Specialist

1 week ago


Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

At dinCloud Pakistan, An ATSG Company, we're looking for a skilled Technical Communications Specialist to join our team. In this role, you will specialize in monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams. You will work as part of the broader NOC team to ensure seamless communication services for customers.

Key Responsibilities:
  • Monitor Unified Communications platforms and respond promptly to alerts, alarms, and customer inquiries.
  • Diagnose and resolve UC-related incidents using documented procedures and advanced troubleshooting techniques.
  • Evaluate and implement optimal solutions to minimize service disruptions.
  • Document troubleshooting steps, resolutions, and customer interactions in ServiceNow or other ticketing systems.
Requirements:
  • College degree in Engineering, Information Technology, or a related field preferred; equivalent experience may substitute for a degree.
  • Familiarity with troubleshooting VoIP protocols (SIP, RTP), call flows, and UC infrastructure issues.
  • Strong problem-solving skills and the ability to resolve technical issues effectively under pressure.
  • Excellent communication skills with a customer-centric approach.
  • A minimum of 3 years of experience in a technical support role, preferably within a NOC or Unified Communications environment.


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