Sales/Customer Care Representative

6 days ago

Lahore, Punjab, Pakistan Hsaconsultants Full time

HSA Consultants is hiring a proactive and personable Sales/Customer Care Representative to manage client interactions, provide product/service information, and resolve issues with accuracy and efficiency. This role requires excellent communication skills, proficiency in Microsoft Office, and a customer-centric attitude to support our mission of delivering exceptional service.

Key Responsibilities:
  1. Respond to inbound customer inquiries via phone, email, or in-person with professionalism and clarity.
  2. Assist in sales and upselling by providing accurate product and service information.
  3. Maintain customer records and update the CRM system accurately.
  4. Collaborate with other departments to resolve customer issues promptly.
  5. Follow up on leads and convert inquiries into successful sales.
  6. Ensure customer satisfaction and maintain long-term relationships.
  7. Prepare and present routine sales and customer support reports.
Qualifications:
  1. Minimum of a Bachelor's degree (Graduation required).
  2. 1–2 years of experience in customer care or sales preferred.
  3. Fresh graduates with strong interpersonal skills may also apply.
  4. Must have a good personality and pleasant communication style.
  5. Proficiency in Microsoft Office (Word, Excel, Outlook).
  6. Strong command of written and verbal English.
  7. Excellent problem-solving and interpersonal skills.
  8. Self-motivated with the ability to work independently and in a team.
What We Offer:
  1. Attractive salary package based on experience.
  2. A supportive work environment.
  3. Opportunities for career growth and skill development.
Seniority level

Entry level

Employment type

Full-time

Industries

Higher Education

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