IT Service Management

2 days ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Tech SME.

In this role, you will:

  1. End to end accountability of KYC service management in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems.
  2. Full ownership of Technology Service roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits.
  3. Engage relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness, and to provide robust challenge when risk appetites are threatened. Instigate the incident process when risk appetite is breached.
  4. Oversee effectiveness of controls to ensure compliance with HSBC Service Management and Infrastructure Build policies and standards.
  5. Ensure an effective engagement process is in place that adds value to all target stakeholders.
  6. Collaborate across DevOps teams to ensure consistency and continuously improve Service Management Process execution.
  7. Provide guidance and support to DevOps teams regarding Service Management Processes to balance speed to market with operability, stability, and availability.
#J-18808-Ljbffr

  • Enterprise Service Management Director

    1 week ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Welcome to a leadership opportunity like no other.As the Vice President, Enterprise Service Management Engineering, you will play a pivotal role in shaping the strategic direction, development, and execution of our Enterprise Service Management (ESM) Platform. This is a high-visibility position that requires strong leadership skills, technical expertise, and...

  • Senior Customer Service Manager

    1 week ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Customer Service Manager to join our team. In this role, you will be responsible for managing a team of customer support agents and ensuring that they provide exceptional service to our customers.Your primary responsibility will be to lead a team of high-performing customer service agents...

  • IT Service Management Expert

    5 days ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    About the Role:This is a unique opportunity to join our team as a Consultant Specialist and take on challenging projects that will help you grow professionally and personally.Responsibilities:Possess knowledge of procurement, TPRM, and GRC (preferred).Manage stakeholder relationships and work with various clients globally.Experience with ITSM, ITOM, SWD,...

  • Manager- HR Shared Services

    3 weeks ago

    Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full time

    Company: Qualcomm India Private LimitedJob Area: Human Resources Group, Human Resources Group > HR Shared ServicesQualcomm Overview:Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It...

  • Manager, Service Desk

    4 weeks ago

    Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

  • 2. Customer Service Representative

    2 weeks ago

    Faisalabad City Tehsil, Pakistan Interstate AC Service Full time

    Location: Second Floor, 33B D Ground, Block B People's Colony No 1, Faisalabad, PunjabPhone: +92 316 5727772FEMALES ENCOURAGED TO APPLYNote:We might ask for your recent work contact references.To apply, please submit your resume and cover letter to hr@a1jewellers.com.Customer Service Representative (CSR)The ideal candidate will have a strong background in...

  • Head of Enterprise Service Management Platform

    1 week ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Take Your Career to the Next Level.Are you a seasoned professional looking to take your career to the next level? Do you have a passion for innovation and a desire to shape the future of Enterprise Service Management? We are seeking a talented individual to fill the role of Vice President, Enterprise Service Management Engineering.About the Role:This senior...

  • Enterprise Service Management Leadership Position

    2 weeks ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Job Description:A leadership position has become available in our organization, focusing on the strategic direction and development of Enterprise Service Management (ESM) practices. The successful candidate will lead a team responsible for designing, implementing, and maintaining ESM frameworks that align with organizational goals.About the Role:This role is...

  • Customer Service Operations Manager

    2 weeks ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    As a Customer Support Supervisor, you will oversee the performance of a team of customer support agents, focusing on delivering exceptional customer experiences and meeting key operational metrics. Your expertise will help us continue to grow and improve our customer support services.Main Responsibilities:Manage a team of customer support agents across...

  • Senior Manager, Payment Services

    2 weeks ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Mentor and coach team members to build a high-performing knowledge culture that prioritises client satisfaction, promoting continuous learning and professional growth.The role is responsible for leading change initiatives, ensuring successful implementation of transformation projects that enhance service delivery and operational capabilities, with a focus on...