Night Shift Controller

4 weeks ago

Lahore, Punjab, Pakistan TJ Global Services Full time

TJ Global is a growing company and looking to recruit a Night Shift Manager/Controller to work in Lahore.

The job involves managing and assigning shifts, and is best suited for a candidate who is skilled in management and proficient in the English language (spoken and written).

Minimum Qualification: Graduation
Shift Timings: Rotations
Hours Per Day: 12 hrs
Days of Work: 5 days one week and 4 days the next week. This means that in two weeks, there will be 5 days of work followed by 2 weeks of 4 days of work.

There are 2 holidays in one week and 3 holidays in another week.

The required candidate must be able to speak English with the highest proficiency, preferably with a British or American accent. The candidate must demonstrate a natural passion and drive to improve, enhance, and add value to operations.

A passion for excellent service with a drive to excel is essential.

The candidate should be IT literate with previous experience using the Microsoft Office suite.

Excellent attention to detail, organization, and customer service skills are required.

The candidate should take ownership of successes and failures and strive to meet goals.

Strong verbal and written communication skills with an excellent command of the English language are necessary.

Knowledge of working on Time Gate or any other rostering software is preferred.

Basic understanding and knowledge of working within HSE procedures and processes in the working environment are important.

The ability to work independently as well as part of a team is essential.

A professional image with immaculate appearance and presentation is required.

The candidate should be process-driven but flexible and adaptable to improve and meet business requirements.

Integrity and respect must be demonstrated at all times.

The ideal candidate will have the following:

Availability to work nights as well as days.

Must not have a criminal record.

Job Types: Full-time, Contract

Job Specification

English Proficiency Required
Good Typing Speed
Management and Negotiation Skills
Candidates with previous call center experience will be preferred.
Punctuality

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