Assistant Manager, Account Management

4 days ago

Bahawalpur City Tehsil, Pakistan foodpanda hk Full time

About the opportunity

We're looking for a highly-driven and motivated Assistant Manager, Account Management for our team in Pakistan. If you are seeking a role where you can gain hands-on exposure and make a direct impact, this could be the perfect opportunity for you

The ideal candidate will have a proven track record as a significant individual contributor—comfortable working independently while collaborating closely with the management team.

  • Responsible for driving incremental orders, ensuring retention, exclusivity, and stronger relationships with GMV Class A & B vendors, with a comprehensive approach to optimize business performance, growth, and enhance vendor experience.

  • Assist in improving the customer experience by training restaurant staff, collaborating with operations and owners to improve menu displays, sharing reports, working with the marketing team to create promotions and events, and optimizing performance.

  • Identify and implement new value-added initiatives and proactively find solutions, such as establishing two exclusive partnerships with key accounts, either offline or on foodpanda, with targeted monthly growth as a primary KPI.

  • Ensure DL photography of top key accounts.

  • Handle deal acquisition for monthly and event-based campaigns.

  • Monitor logistics performance on a daily/weekly basis.

  • Reduce issue rates or fail rates.

  • Work with internal cross-functional stakeholders to define requirements, deliver strategies, develop tactical plans, manage project risks, issues, blockers, and actions.

  • Support cross-functional teams in executing strategies by facilitating communication, resolving urgent issues, coordinating support, and deploying processes and tools.

  • Maintain visibility and communication across teams, and report progress to the management team.

  • Perform additional tasks or projects as they arise.

What you need to be successful
  • At least 1.5 years of direct account management experience.
  • Strong negotiation and communication skills.
  • Excellent presentation and business review skills.
  • Knowledge of food industry operations and costings.
Who we are

foodpanda is part of the Delivery Hero Group, a leading global local delivery platform. Our mission is to deliver an exceptional experience—fast, easy, and at your doorstep. We operate in over 70 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

A little about us:

  • We are extremely fast-paced If you love changing goals and optimization, you'll thrive here.
  • We appreciate people who can develop solutions from scratch, own them, and continuously improve them.
  • We are passionate about what we do and aim to achieve our targets—if you're driven to reach your goals, join us
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