
Team Lead Csr
4 weeks ago
Responsibilities:
- This position is responsible for supporting, coaching, developing, and supervising a team of CSRs.
- Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation, and staff development skills, including the ability to act as a role model within the organization.
- Ability to demonstrate innovation and good judgment/problem-solving skills when making decisions.
- Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
- Ability to coach, develop action plans, maximize performance, and provide effective feedback.
- Proven ability to analyze and improve work processes and policies.
- Excellent customer service/support skills, ability to work well under pressure, professional demeanor, and strong written and oral communication skills.
- Must have proficiency with various software applications, including Microsoft Word and Excel.
Requirements:
- Candidate must possess at least a Bachelor's/College Degree in any field; Call Centre Certification is a plus.
- Minimum 2-3 years of experience as a team leader in a technical program.
Information Technology and Services - Lahore, Pakistan
#J-18808-Ljbffr-
Team Lead
4 weeks ago
Lahore, Punjab, Pakistan New Travel Team Full timeTeam Lead - Sales New Travel Team, Pakistan You should be comfortable working in a dynamic fast-paced work environment with a small group of people that love to have fun at work.Managing and directing the daily activities of telesales staff.Acting as an information source and answering agents' questions, assigning tasks, following up and giving instructions...
-
Associate (Marketing/CSR)
19 hours ago
Lahore, Punjab, Pakistan Inteliqo Full timeOverviewPosition: Marketing, Development, Virtual Assistant, or Customer ServiceLocation: Onsite (Must be willing to work in US Time Zone)ResponsibilitiesAssist in day-to-day operations based on assigned department (Development, Marketing, VA, or CSR).Support team initiatives including data entry, lead generation, campaign follow-up, or customer...
-
Team Lead
3 weeks ago
Lahore, Punjab, Pakistan ZNZ Communications Full timeBachelor's degree in relevant field or equivalent experienceJob Description: Team Lead - Call Center at ZNZ CommunicationsResponsibilities:Lead and supervise a team of call center representativesEnsure high quality customer service and resolution of customer issuesMonitor team performance and provide constructive feedbackTrain and onboard new team...
-
Team Lead
4 weeks ago
Lahore, Punjab, Pakistan Mh Arfah (Pvt.) Ltd Full timeJob Description:Avira Technologies is an established IT Solution & Service Provider delivering innovative IT services across Pakistan, EMEA, and APAC regions. We are seeking a motivated Team Lead - IT Sales with 3 years of experience to drive our sales team toward achieving ambitious targets.Responsibilities:Lead and mentor the IT sales team to enhance...
-
Team Lead
4 weeks ago
Lahore, Punjab, Pakistan Abacus Outsourcing Full timeJob Description: Overview:As a Team Lead in the Contact Center, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.Key...
-
team lead
4 weeks ago
Lahore, Punjab, Pakistan Fivestars Network Full timeCapable to lead a team of 10-15 AgentsHighly energetic and motivatedMust be able to handle and analyze the daily reportsExcellent team playerJob SpecificationFluent in EnglishStrong communication skillsAble to take multiple tasksCommitted and self-motivatedAble to achieve the targets on timeInformation Technology and Services - Lahore,...
-
Team Lead
4 weeks ago
Lahore, Punjab, Pakistan Greenmindsinsights Full timeAbout the job Team Lead - Client ServicesLocation: Lahore (Onsite)Full-Time | Client Services | Expert Network | Market ResearchAbout the Role:Green Minds is seeking a dynamic and driven Team Lead Client Services to join our fast-growing expert network and market research firm. This is a high-impact role for someone who thrives in client-facing environments,...
-
Team Lead
4 weeks ago
Lahore, Punjab, Pakistan Things Access Full timeWe are a startup building a team of talented and committed professionals who are interested in working with IoT technologies.We are looking for a senior developer with experience in the software development life cycle who can lead a team working on Web and Mobile applications for various IoT projects. The candidate should possess good communication skills...
-
Team Lead
4 weeks ago
Lahore, Punjab, Pakistan Kualitatem Pvt Ltd Full timeThis is a Senior Software Quality Assurance (SQA) position within a dynamic, fast-paced, and focused team. The senior QA engineer will work closely with fellow QA and Test engineers and will be responsible for team leading and client communication. To be an effective team member, you will have expertise in testing backend components for high-traffic...
-
PHP Team Lead
3 days ago
Lahore, Punjab, Pakistan iSoft Technologies Full timeWe are searching for an innovative Delivery Lead to join our company. As the Delivery Lead, you must have experience as Senior PHP Stack Developer and Delivery Lead. You will oversee the company's technical team and all projects they undertake, analyze briefs, identify risks, and develop work schedules. You should be able to work with your team and inspire...