Call Center Officer
2 weeks ago
· Respond to incoming calls and provide excellent customer service to address inquiries, complaints, and general banking-related questions.
· Handle customer requests and provide prompt resolution or escalate complex issues to the appropriate department.
· Process customer transactions accurately and efficiently.
· Maintain a high level of product knowledge to assist customers with their banking needs effectively.
· Utilize the bank's customer relationship management (CRM) system to document interactions and update customer profiles.
· Adhere to all regulatory and compliance guidelines while handling customer interactions.
· Strive to achieve key performance indicators (KPIs) related to customer satisfaction and call resolution.
· Identify opportunities to upsell and cross-sell bank products and services to customers when appropriate.
Bachelor's degree with proven experience of 2 to 3 years in customer service, preferably in a call center or banking environment.
Proficiency in using computers and familiarity with customer service software, CRM systems, or banking applications.
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Call Center Office Manager
4 days ago
Karachi, Sindh, Pakistan Pro Work Technical Services Full timeJob Description: Call Center Office Manager (5 Years Experience)About Company:Pro Work Tech is a leading Service Provider Company in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally. Our services encompass a wide array of call center services such as outbound and inbound calls, sales generation, and...
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Call Center Operations Manager
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob DescriptionA professional in call center operations is responsible for managing and supervising a team of call center agents. This role involves monitoring call center performance, including metrics such as call volume, response times, and service quality.The Call Center Office Manager oversees office resources, ensuring a clean, organized, and...
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Call Center Representative
2 weeks ago
Karachi, Sindh, Pakistan Ipro Telesolution Full timeCall Center Representative (Night Shift)An experienced or fresh Outbound Call Center agent is required to join the Ipro Telesolution's team. This role includes calling potential clients and arranging appointments to visit the local office. It's an appointment setting campaign - we do cold calls in selected states of USA.PACKAGE & PERKS:Basic Salary PKR...
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Call Center Agent
2 weeks ago
Karachi, Sindh, Pakistan Umbrella Systems LLC Full timeWe are a Software house/Call center. Currently Hiring Call Center Agents.Must be fluent in English.Must be flexible working in night shifts.Office Located in Karachi, PakistanEarn 100,000PKR - 250,000PKRIf you can speak great English and want to earn good money, this is the best job, PAID Training included.FRESH & EXPERIENCED INDIVIDUALS CAN APPLY.Job...
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Call Center Executive
2 weeks ago
Karachi, Sindh, Pakistan 2W Trade Full timeInternational Company is looking for a Call Center Manager to establish a new office for the Company in Karachi and to oversee office infrastructure.Candidates with previous experience in administration and organization will be given high priority. We offer competitive salaries, good working conditions, and an interesting jobJob SpecificationThe ideal...
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Call Center Representative
2 weeks ago
Karachi, Sindh, Pakistan The Sun Global Full timeCall Center Representative The Sun Global , Pakistan We are currently looking for energetic and passionate call center representatives to join our teams, we are hiring experienced call center agents for our Medicare Campaign.Job Responsibility:The Call Center Agent will be responsible for managing and taking calls professionally and confidently.Follow...
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Call Center Manager
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeLeading a team of professionals in a dynamic call center environment is an exciting opportunity for a skilled manager. With experience in various areas of call centers, preferably as a Team Leader or Assistant Manager, this role requires analytical skills to find the root cause of problems and apply SOP, KPIs, and call center metrics. A strong business...
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Call Center Agent
2 weeks ago
Karachi, Sindh, Pakistan Entice Solutions Full timeCall Center Agent Entice Solutions, Pakistan We require Call Center agents for our Call Center located in Karachi.Our Shift Working Timings are:Evening Shift: 05:00 PM - 11:00 PM (15,000 basic Salary + 1500 Allowance + Commission)Night Shift: 11:00 PM to 6:30 AM (17,000 basic salary + 2000 Allowance + Commission)Working Days: Monday - Saturday (6 days a...
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Call Center Agent
2 weeks ago
Karachi, Sindh, Pakistan Zihms Full timeZihms is seeking motivated and enthusiastic Call Center Representatives to join our dynamic team.As a representative, you will be responsible for handling inbound and outbound calls across various campaigns, providing exceptional customer service, and ensuring customer satisfaction.Job SpecificationAnswer incoming calls and respond to customer inquiries...
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Call Center Agent
2 weeks ago
Karachi, Sindh, Pakistan Carpe Diem UK Full timeCarpe Diem Team is currently looking for energetic and passionate call center representatives to join our teams. We are hiring experienced call center agents.Job Responsibility:The Call Center Agent will be responsible for managing and taking calls in a professional and confident manner.Follow communication scripts when handling different topics and...