Customer Advocate

About Glow:

At Glow, we believe that insurance can provide peace of mind to small business owners so they can pursue their dreams. We are building a digital insurance platform that ensures small businesses have the right coverage for all their insurance needs at the lowest cost, not just when they purchase, but every year. We recently completed a $22M Series A funding, and are looking for energetic, dynamic, growth-minded individuals to join our team

What's the role?

In this position, you'll work with our customers and Customer Success team. You will be the primary point of contact for our valued business clients, ensuring their workers' compensation needs are met with accuracy, efficiency, and empathy.

Success in this role is measured by being extremely process-oriented, methodical, organized, and comfortable working with customers.

• Being the first point of connection for our small business customers — listening carefully, offering clear guidance, and resolving their needs around workers' compensation policies with care and expertise.
• Managing and updating customer information in our system to ensure seamless support and service delivery.
• Taking ownership of customer concerns and working to find thoughtful, timely solutions that build trust and confidence.
• Documenting customer interactions carefully to maintain a high standard of service and ensure continuity across teams.
• Collaborating closely with account managers and operations teammates to deliver a unified, outstanding customer experience.
• Keeping yourself sharp and informed on the latest in workers' compensation regulations, so you're always ready to offer accurate, helpful information.

• English – Native-like English fluency. Neutral or American accent preferred.
• Schedule – Able to work 9am–6pm U.S. Time (equivalent to 8pm–5am Pakistan time).
• Location – Based in Lahore and able to work onsite.
• Customer Success Experience – At least 1 year of customer success experience. 2+ years of US insurance preferred but not required.

• Communicate with clarity and warmth — you make complex information easy to understand and leave customers feeling supported.
• Listen deeply and bring genuine care to every customer interaction.
• Stay calm and organized even when managing multiple priorities in a fast-moving environment.
• Thrive on solving problems and digging into details to get it right the first time.
• Bring a proactive, can-do attitude to challenges and new systems.
• Value professionalism and positivity, knowing it sets the tone for every customer relationship.

• Customer Mastery – Be the voice of Glow for small business owners — delivering solutions with confidence, clarity, and care.
• Problem Solving – Tackle complex questions head-on, think critically, and deliver resolutions that build loyalty and trust.
• Process Ownership – Manage your workflow with precision — every ticket, update, and follow-up reflects your commitment to excellence.
• Professional Communication – Build credibility fast through sharp, empathetic conversations that leave a lasting positive impression.
• Team Collaboration – Work side-by-side with Account Managers and Operations to deliver a seamless, best-in-class customer journey.

Why Join Glow?

This is an exciting time to join Glow as we scale our operations in Pakistan. As one of the first members of our retention team in the region, you will have a unique opportunity to contribute to the foundation of our growth strategy. For those looking to advance their career and grow with a company that values innovation and ambition, this role offers unmatched potential. Join us and be part of a team that is making an impact from the ground up.

Join a fast-growing U.S. startup

Be part of the ground-floor team

Build skills that launch careers in customer success and tech.

Night shift that works — consistent schedule, strong support, real growth.

Clear path to promotion for top performers.