Technical Customer Advocate

19 hours ago

Lahore, Punjab, Pakistan beBeeSupport Full time 2,500,000 - 3,500,000
Job Title: Software Support Specialist

This role is ideal for a technical professional who will provide support via phone, email, and chat. As the customer's advocate, you will directly impact their ability to successfully utilize applications at all phases of the customer lifecycle and help minimize risk when addressing data damage or system bugs.

Main Responsibilities:
  • Provide clear, accurate, and timely communications to case contacts
  • Apply analytical/communication/problem-solving skills to identify, resolve, and document customer-reported issues
  • Research solutions to new problems/issues with company products and services
  • Evaluate and prioritize the priority of customer-reported issues internally
  • Analyze business system databases to ascertain data damage or inconsistency; plan and execute corrections while ensuring data integrity
  • Track and provide timely resolution status to customers and managers, escalating as needed
Key Requirements:
  • Typically requires an AA degree in a technical field or equivalent experience with 2+ years in technical support
  • Strong written and verbal communication skills
  • Proficiency in software and operating system troubleshooting techniques
  • Strong technical aptitude with analytical and critical thinking skills
  • Customer-centric focus
  • Commitment to consistent issue resolution and follow-up
Why Apply?

This role offers a unique opportunity to make a meaningful impact on customer satisfaction and experience. If you are a detail-oriented problem solver with excellent communication skills, we encourage you to apply.

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