
Customer Service Advocate
6 hours ago
We are seeking highly skilled professionals to deliver exceptional customer service via phone, email, and chat.
Key Responsibilities:- Provide accurate information to customers through various communication channels.
- Efficiently resolve customer issues while maintaining high customer satisfaction levels.
- Maintain thorough knowledge of company products and services to assist customers effectively.
- Process orders, returns, and exchanges in accordance with established guidelines.
- Document all relevant customer interactions and transactions.
- Offer product recommendations based on customer needs.
- Stay updated on industry trends and competitor offerings.
- High school diploma or equivalent with 1-2 years of customer service experience.
- Excellent communication skills with a friendly demeanor.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently and multitask in a fast-paced environment.
- Proficiency in using CRM software and other relevant computer applications.
- Strong attention to detail and accuracy in data entry.
We value diversity and are an equal opportunity employer. This job description outlines the general nature and level of work performed by individuals assigned to this position. Other duties may be assigned based on business needs.
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